Exploring Now Assist for Enterprise Architecture (EA)

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Exploring Now Assist for Enterprise Architecture (EA)

    The Now Assist for Enterprise Architecture (EA) application leverages generative AI to help ServiceNow customers efficiently manage and analyze Enterprise Architecture artifacts. It offers capabilities to summarize Architectural Decision Records (ADR), generate insights on business applications, and create or compare Enterprise Architecture diagrams within the Enterprise Architecture Workspace. Access to features and AI skills depends on your ServiceNow license tier.

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    Key Features

    • ADR Summarization: Quickly generate concise summaries of Architectural Decision Records using Now Assist in Docs. Users can insert, shorten, or elaborate summaries directly within ADR documents via context menu options.
    • Business Application Insights: Obtain actionable summaries covering critical details such as purpose, risk, cost, and rationalization recommendations, reducing the time needed to understand business applications.
    • Diagram Comparison: Compare different versions of Enterprise Modeling and Visualization diagrams—such as business application hierarchies, capability maps, and process maps—and receive summaries highlighting their differences.
    • Content Elaboration and Shortening: Modify form field descriptions and reasoning content by elaborating or shortening text. Prompts can generate content for specific fields like the Reasoning field in business application forms.
    • Diagram Creation from Images: Upload images of process diagrams to automatically generate editable business process map diagrams. The AI identifies shapes, pools, lanes, and connections to recreate the diagram within the Enterprise Architecture Workspace.
    • Enterprise Architecture Query Agent: Ask natural language questions about your enterprise architecture portfolio and receive AI-generated answers grounded in your data.

    Key Outcomes

    Now Assist for EA enables architects and analysts to save time and improve accuracy by automating the summarization and analysis of architectural documents and business application data. It supports better decision-making through actionable insights and enhances diagram management by enabling easy comparison and creation from images. Integration with multiple AI model providers and configurable controls ensures flexibility and compliance with organizational policies.

    With the Now Assist for Enterprise Architecture (EA) application, you can generate a summary of Architectural Decision Records (ADR) or gather insights into business applications in the Enterprise Architecture Workspace.

    Now Assist for Enterprise Architecture Overview

    The Now Assist for EA application includes the skills and features of generative AI that enable you to summarize text in Architectural Decision Records (ADR) or help gather insights into business applications.

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

    Skills

    The Now Assist for Enterprise Architecture (EA) application includes the generative AI skills and features that enable Enterprise Architecture Workspace users to leverage Now Assist skills for artifacts.

    Architectural Decision Record (ADR) summarization

    Provides you with a concise and informative summary of the selected or complete text by using  Now Assist  in Docs. Use the ADR doc summarization and actions skill in the Enterprise Architecture Workspace to summarize text in ADR artifacts. You can also further shorten or elaborate the summary using the context menu option available on selection of the text in the ADR doc. You can insert summary, shorten text, or elaborated text in the ADR document to update it.

    Business application insights
    Learn the details of business applications and gather concise and actionable insights on business applications from the summary that is generated by Now Assist for Enterprise Architecture (EA). Help minimize the time that you spend to learn about critical details of business applications like purpose, risk, cost, and recommendations for rationalization.
    Compare Enterprise Modeling and Visualization diagrams
    Compare different versions of Enterprise Modeling and Visualization diagrams and learn the details of the differences from the summary. You can compare business application hierarchy, business capability map, and business process map diagrams.
    Elaborate or shorten content in form fields
    Elaborate or shorten text in the description or reasoning fields in forms. You can also use prompts to generate content for the Reasoning field found in Planned Disposition section of a business application form.
    Create diagram from image
    Generate a business process map in Enterprise Modeling and Visualization diagram from an uploaded image. Now Assist identifies shapes, pools, lanes, and connections from the image to create an editable business process map diagram in the Enterprise Architecture Workspace.

    You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform®.