Now Assist for Enterprise Architecture (EA)

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Now Assist for Enterprise Architecture (EA)

    TheNow Assist for Enterprise Architecture (EA)application in ServiceNow leverages generative AI to help customers efficiently summarize Architectural Decision Records (ADR) and gain insights into business applications within the Enterprise Architecture Workspace. ADRs serve as artifacts that explain the rationale behind specific architectural decisions, facilitating better understanding of your infrastructure.

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    Now Assist for EA is part of the ServiceNow AI Platform, which offers three licensing tiers—Foundation, Advanced, and Prime—each providing progressively advanced AI capabilities to enhance productivity and autonomy.

    Key Features

    • Summarization of Architectural Decision Records (ADR): Quickly generate concise summaries to understand and communicate infrastructure decisions.
    • AI Agent Workflows: Use AI agents within Enterprise Architecture to autonomously assist with tasks, improving efficiency.
    • Configuration: Admins can configure Now Assist for EA to enable and tailor generative AI skills specifically for the Enterprise Architecture Workspace.
    • Insight Generation: Gain actionable insights into business applications through AI-enhanced analysis.

    Important Considerations

    • Availability Restrictions: Some AI models and Now Assist features may not be available in certain regions, regulated markets, or restricted environments such as FedRAMP or Australia IRAP-Protected data centers. Customers should verify feature availability based on their deployment environment.
    • AI Limitations and Responsible Use: The AI capabilities use machine learning to generate predictions that may not always be fully accurate or appropriate. It is critical to apply human oversight, test outputs for accuracy, and avoid sole reliance on AI-generated content for high-impact decisions.
    • Data Handling: Use of this application involves data transfer from customer instances to a centralized ServiceNow environment, potentially across different regions or third-party providers, in accordance with ServiceNow’s compliance policies.
    • Data Collection and Privacy: ServiceNow collects inputs and outputs from the application to improve AI models but allows customers to opt out of future data collection at any time.

    Getting Help and Support

    Customers can access known error articles through the Known Error Portal and contact ServiceNow Customer Service and Support for troubleshooting assistance related to Now Assist for Enterprise Architecture (EA).

    Practical Benefits for ServiceNow Customers

    • Streamline understanding and communication of architectural decisions using AI-generated ADR summaries.
    • Enhance productivity and automation in Enterprise Architecture tasks with AI agents.
    • Configure AI capabilities to fit your organization's specific Enterprise Architecture workflows.
    • Stay informed about model availability and compliance considerations relevant to your region and deployment environment.

    Use the ServiceNow® Now Assist for Enterprise Architecture (EA) application to summarize Architectural Decision Records (ADR) in the Enterprise Architecture Workspace Use the Architectural Decision Records (ADR) to explain your infrastructure. ADR is a type of artifact that helps you to understand the background of a specific architectural decision.

    Get started

    The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
    • Foundation: AI basics to deliver insights
    • Advanced: AI to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI assets, and create your own
    For more information, see ServiceNow product tiers.
    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.