Using search in Next Experience
Summarize
Summary of Using search in Next Experience
The Global search feature in Next Experience Unified Navigation allows ServiceNow users to search across multiple record types simultaneously. It delivers relevant results grouped by source or directly navigates to an exact matching record. Users can toggle between global search results and those from workspace applications they have access to, enhancing search flexibility and efficiency.
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Key Features
- Unified Navigation Search Field: Enter queries here and press Enter or select View results to see aggregated search results from various tables.
- Search Results Page: Displays total matching records and previews from each source table. Users can open records directly from previews.
- Source Filtering: Results can be narrowed by selecting specific source tables, with an option to view all matches when previews are limited.
- Return Navigation: A back link above the results count lets users return to the page where the search was initiated, maintaining workflow context.
- Exact Match Navigation: Typing a record number shows a preview tagged as Exact Match. Selecting this preview opens the record directly, bypassing the results page.
- Recent Searches Access: Clicking the empty search field reveals recent queries and viewed results for quick repetition or navigation.
- Workspace Application Results: For users with workspace access, a toggle appears to switch search results between global and workspace-specific views, with exact matches opening in the selected workspace.
Practical Use and Benefits
This search functionality streamlines finding records across multiple tables and applications, saving time and improving user productivity. The ability to filter by source and access recent searches enhances precision and efficiency. Direct navigation through exact matches and seamless switching between global and workspace results supports varied user workflows in ServiceNow environments.
Global search enables you to search multiple record types at once from the Next Experience Unified Navigation search field. Search returns the results that are most relevant to you, grouped by source, or takes you directly to a record that exactly matches your search query. You can switch between global search results and results from workspace applications that you have access to.
Search in the Unified Navigation search field
To perform a global search, enter your search query in the Unified Navigation search field, then select View results or press Enter.
The search results page reports the total number of records that matched your search and previews a selection of results from each searchable table that contains matching records. You can open any search result record by selecting it in the preview list.
For more details on the contents of the Next Experience search results page, see Search results page in Next Experience.
Narrow your search by source on the search results page
The search results page includes a list of source tables showing the number of matching records each contains. Select an entry to see search results from the specified source table.
When there are more matching records from a source table than can be previewed, the results page displays a View all link next to the table title. Select this link to view all matching records from the specified table.
Return to your starting point from the search results page
To return to the page where you initiated your search, select the link with a left arrow that appears above the total results count on the search results page. The title of this link indicates the page it returns you to. For example, if you searched from the Home page, the link text would be Home, but if you searched from the Dashboards page, the link text would be Dashboards Overview.
Search for a specific record using Exact Match
Enter a record number into the Unified Navigation search field but don't press Enter or select View results. The search field displays a preview of the record with an Exact Match tag. Select the preview to go directly to the matching record, bypassing the search results page.
Access your most recent search queries and results
When you select the empty Unified Navigation search field, the system displays lists showing your most recent search queries and your most recently viewed search results. Select a Recently Searched query to repeat it, or select a Recently Viewed search result record to navigate to it.
View results for your search in an available workspace application
If you have access to search in workspace applications, an arrow appears at the right of the Unified Navigation search field after you search that enables you to switch between the results in global search and in your workspace applications.
For example, if the context menu in the illustration was available after you performed a global search, you could select CSM/FSM Configurable Workspace from the context menu to view results for the search in CSM/FSM Configurable Workspace.
Exact matches open in the selected workspace application. For example, if you selected CSM/FSM Configurable Workspace, entered a record number, and selected the record preview in the search results, the record would open in CSM/FSM Configurable Workspace.
For information adding a workspace to the Unified Navigation search menu, see Add a workspace application to the Unified Navigation search context menu.