---
sourceDocument: Yokohama ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/platform-user-interface

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Limitations of GTD

# Limitations of GTD {#ariaid-title1}

Release version: Yokohama  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn about the limitation of the Guided Tour Designer.

The GTD does not currently support the following areas:  
Standard Forms and Lists UI:

* Flow Designer
* Agent Workspace
* Pop-up windows
* Connect Chat and Embedded Help on the GTD sliding panel
* Select2 elements
* SVG elements
* Custom Tags
* Standard UI pages that have custom UI elements, such as Contextual search.
{#limitations-of-guided-tour-designer__ul_vfm_dl3_qdb}  
Service Portal:

* Service Portal pages that contain IFRAMES
* The Service Portal Branding Editor, which also contains IFRAMES
* Select2 elements
* SVG elements
* Custom Tags
* Seismic components (shadow dom). For example: sn-search-combobox - AI search box, sn-search-results-container - AI search results.
* Tours when loaded in the Next Experience UI.
{#limitations-of-guided-tour-designer__ul_vmz_fl3_qdb}  
Workspaces

* Only the following app shell experiences are supported:
  * Breadcrumb App shell
  * ACE Unified Nav App shell
  * Workspace App shell
  * Custom App shell
  {#limitations-of-guided-tour-designer__ul_r2v_5qw_fyb}
* Experiences with an empty app shell are not supported.
* Tours that start in a custom app shell and go to the Polaris app shell are not supported.
* Not recommended to create tours on workspaces in UI16
* Variants
* Callouts inside iframes in a workspace
* Guided Tours that start in a standard UI or workspace and go to a service portal
* Guided Tours are only supported within a page, if a link opens in a new tab the tour does not continue  
  Note:  
  Admins must add the right action for the callout on elements that can open in a new tab.
* Guided Tours are not supported in mobile view
* Callouts on elements inside visualisation components or par widgets
{#limitations-of-guided-tour-designer__ul_dlj_gqw_fyb}  
Technical limitations

* Elements that are loaded in DOM by scrolling the page effect Guided Tours. The admin must inform the user to scroll further when the form is present.
* If there is no click action on the elements that are selectable while creating the tour, place the callout on the parent element.
{#limitations-of-guided-tour-designer__ul_vcp_5rw_fyb}