` tag. * **Content synchronization:** Enables the instance to check and update help content from the CDN based on the last sync date and a configurable sync frequency (default every 15 days). * **Self-hosted sync option:** Specifies if a self-hosted instance will sync Embedded Help content with the CDN (disabled by default). * **URL and version control:** Defines the source URL for dynamic help content and the instance version for which help is displayed, allowing alignment with specific platform releases. * **Guided Setup action persistence:** When enabled, Guided Setup actions such as "Mark as Complete" persist across all pages in the Embedded Help panel rather than only on the initial setup page. ## Practical Benefits By leveraging these system properties, ServiceNow administrators can tailor the Embedded Help experience to improve user adoption and engagement. This includes controlling how and when help content is updated, managing multimedia content visibility, and streamlining user workflows with guided actions. Proper configuration ensures that help content remains current, relevant, and unobtrusive, supporting efficient user onboarding and ongoing support without requiring separate documentation. Embedded help is active by default on your instance. The administrator can change system properties to modify how the instance interacts with embedded help. The administrator navigates to Embedded HelpProperties to change these properties. {#embedded-help-sys-properties__table_uvm_jn2_5y__entry__2} | Name | Description | |:-|:-| | com.glide.embedded_help.auto_close | Auto-closes the help pane when the user clicks Start a Tour or Back To Guided Setup. * Type: true \| false * Default value: true {#embedded-help-sys-properties__ul_hzz_fz4_p4} | | com.glide.embedded_help.cdn_timeout | Duration in milliseconds at which a content pull from the Content Delivery Network (CDN) is timed out. * Type: integer * Default value: 2000 {#embedded-help-sys-properties__ul_gsd_s42_5y} | | com.glide.embedded_help.enabled | Enables the embedded help plugin for activation. * Type: true \| false * Default value: true {#embedded-help-sys-properties__ul_g1g_pp2_5y} | | com.glide.embedded_help.enable_video | Enables users to see embedded videos in help content. The administrator can embed video and a description, but if this property is false, the video and description are hidden in the help pane. * Type: true \| false * Default value: true {#embedded-help-sys-properties__ul_xmc_3y5_q1b} Note: When you embed video content, enclose the video embed code and description inside a `

` tag. If you disable the property, the content inside the `

` tag is hidden when the content is displayed. | | com.glide.embedded_help.sync | Enables the instance to look in the CDN for updated content when a user accesses a UI page. The instance checks the Last sync date in the topic against the specified frequency to determine whether to look in the CDN for updated content. * Type: true \| false * Default value: true {#embedded-help-sys-properties__ul_s3b_5q2_5y} If the property is disabled (false), the embedded help content is never synced with CDN topic updates. | | com.glide.embedded_help.sync_frequency | Specifies how many days must pass from the Last sync date in the topic for the embedded help process to look for updated content in the CDN. * Type: integer * Default value: 15 {#embedded-help-sys-properties__ul_mxv_dr2_5y} | | com.glide.embedded_help.sync_self_hosted | Specifies whether a self-hosted instance syncs content with the CDN. * Type: true \| false * Default value: false {#embedded-help-sys-properties__ul_rnc_np2_5y} | | com.glide.embedded_help.url | Lists the location from where embedded help is dynamically retrieved. * Type: string * Default value: varies {#embedded-help-sys-properties__ul_lbh_3r2_5y} | | com.glide.embedded_help.version | Specifies the instance version for which help is displayed. * Type: string * Default value: Jakarta {#embedded-help-sys-properties__ul_wkf_bzp_1z} If blank, displays the help for the version the instance is currently running. | [Table 1. Embedded help system properties] {#embedded-help-sys-properties__table_uvm_jn2_5y} The following system property is available by navigating to the \[sys_properties\] table. {#embedded-help-sys-properties__table_fm4_lqr_t1b__entry__2} | Name | Description | |-|-| | com.glide.embedded_help.guided_setup.persist_actions | Enables Guided Setup actions in the embedded help panel that are based on states to display on all pages. An example is the Mark as Complete action. The default behavior (false) is to only show actions on the initial Guided Setup page. * Type: true \| false * Default value: false {#embedded-help-sys-properties__ul_ks5_2q2_5y} | [ ] {#embedded-help-sys-properties__table_fm4_lqr_t1b} *[\>]: and then