Configuring Next Experience start page options

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Configuring Next Experience start page options

    ServiceNow's Next Experience offers multiple start page options to tailor the landing page when launching ServiceNow or clicking the logo. Configuring the start page helps users and administrators begin their day on a page best suited to their role and workflow within the platform.

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    Start Page Options

    • Next Experience default landing page: Provides an orientation with task-related information. Variants exist depending on your instance setup.
    • Configurable workspace home: Any page within a configurable workspace can be set as the start page, enabling flexibility in workspace navigation.
    • User-selected landing page: Users can choose any page, including those in configurable workspaces, as their personalized start page.
    • Admin-selected landing page: Administrators can define start pages, including classic dashboards or workspace pages, with role-based logic to tailor user experiences.
    • Responsive dashboards: Allows starting with responsive dashboards created in the classic environment, useful when data primarily resides outside configurable workspaces.
    • Homepages: Deprecated since the Tokyo release, homepages are now read-only and disabled by default in Next Experience. Conversion to responsive dashboards is recommended.

    Practical Guidance

    Choosing the right start page depends on your data environment and workflow. For example, responsive dashboards are ideal if your data is mainly in the classic environment, while configurable workspace homes fit workspace-centric users.

    Upon upgrading to Next Experience, convert existing homepages to responsive dashboards to maintain editing capabilities, as homepages are disabled by default and deprecated.

    Multiple start page options help you determine where best to start your day in Next Experience. Configure the landing page so that you and your users start on a page tailored to your needs in ServiceNow.

    There are several options for the page that opens when you launch ServiceNow® or select the logo at the top of the screen.

    Start page options

    Any page can have redirect rules as the page is loading to take the user to a different page.

    Next Experience default landing page
    The default landing page provides information to help orient you to your tasks in an instance enabled with Next Experience. Variants of this page are available, depending on your setup. For more information, see Exploring your Next Experience default landing page.
    Configurable workspace home
    Any page within a configurable workspace can be the start page. For more information about configurable workspace options, see Configuring Configurable Workspace.
    User-selected landing page
    You can select any page on the platform to be your start, based on a user preference. A user-selected landing page can be any page inside a configurable workspace as well. For more information, see Configure a user-selected start page.
    Admin-selected landing page
    This option can be any page inside a workspace, but also a classic dashboard. The admin can include role-based logic to direct users to configurable workspaces. For more information, see
    Responsive dashboards
    You can start with a responsive dashboard created in the classic environment to use an existing dashboard that isn't available in a configurable workspace. For more information, see Set responsive dashboards as your home.
    Homepages
    Homepages are a deprecated feature. Homepages from earlier releases are read-only from the Tokyo release. For information on converting homepages to Responsive dashboards, see Homepage deprecation help tool.

    How to choose a start page

    The different options for start pages serve different purposes. For example, choose a responsive dashboard for your start page if most of your data is in the classic environment, rather than in configurable workspaces.

    Upgrade considerations

    When you upgrade to an instance with Next Experience enabled, it's best to convert homepages to responsive dashboards, so that you don't lose editing capabilities. Homepages are turned off by default when Next Experience is enabled. For more information, see Homepage deprecation help tool.