Domain separation and guided tours
With the ServiceNow Platform, service providers (SPs) can provide their customers with faster onboarding, meet compliance, and protect their data using domain separation. You can separate client data, processes, and reports into logical groupings called domains. SPs control who sees and accesses what content. You can create and modify guided tours that apply to specific domains in your instance as well as tours that are available to users globally.
Create domain-specific guided tours
You can assign a domain to a guided tour during its creation or edit the domain of the tour at any time.
Before you begin
About this task
With the ServiceNow AI Platform®, service providers (SPs) can provide their customers with faster onboarding, meet compliance, and protect their data using domain separation. You can separate client data, processes, and reports into logical groupings called domains. SPs control who sees and accesses what content. You can create and modify guided tours that apply to specific domains in your instance as well as tours that are available to users globally. You can also copy the tour so that you can modify it for a specific domain.
Procedure
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Select
and add the Domain columns.
The Domain column indicates the domain to which a tour belongs.
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Select the globe icon and then select Domain scope.
Figure 1. Domain picker
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Click
, select Configure, and then selectForm Design.
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Go back to the Form view.
You will see that the Domain field has been added to the form.