---
sourceDocument: Yokohama ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/platform-user-interface

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Domain separation and guided tours

# Domain separation and guided tours {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
With the ServiceNow Platform, service providers (SPs) can provide their customers with faster onboarding, meet compliance, and protect their data using domain separation. You can separate client data, processes, and reports into logical groupings called domains. SPs control who sees and accesses what content. You can create and modify guided tours that apply to specific domains in your instance as well
as tours that are available to users globally.

## Create domain-specific guided tours {#ariaid-title2}

You can assign a domain to a guided tour during its creation or edit the domain of the tour at any time.

### Before you begin

Role required: guided_tour_admin or admin. To use domain separation in guided tours, you must [request domain
separation](https://www.servicenow.com/docs/access?context=t_ActivateDomainSeparation&version=yokohama&pubname=yokohama-platform-security&ft:locale=en-US).  
Note:  
The Guided Tour Designer requires Core UI. For more information, see [Activate Core UI](https://servicenow-prod.fluidtopics.net/gudg6jCqBNf7mze8NV99Pg "Core UI can be activated with the Core UI plugin (com.glide.ui.ui16) if you have the admin role.").

### About this task

With the ServiceNow AI Platform®, service providers (SPs) can provide their customers with faster onboarding, meet compliance, and protect their data using domain separation. You can separate client data, processes, and reports
into logical groupings called domains. SPs control who sees and accesses what content. You can create and modify guided tours that apply to specific domains in your instance as well as tours that are available to users globally.
You can also copy the tour so that you can modify it for a specific domain.

### Procedure

Add the Domain column to the list:

1. Navigate to AllEmbedded HelpGuided Tour DesignerGuided Tours.
2. Select ![Gear icon]() and add the Domain columns.  
   The Domain column indicates the domain to which a tour belongs.

Set a Domain for the guided tour:

3. Select the globe icon and then select Domain scope.  
   Figure 1. Domain picker   

4. From the Domain scope list select a domain.
5. Create a tour.

Change the Domain of a guided tour:

6. Navigate to AllGuided Tour DesignerGuide Tours.
7. Select the tour for which you want to change the domain.
8. Click ![hamburger icon](), select Configure, and then selectForm Design.  

9. On the Form Design page, drag Domain
10. Select Save.
11. Go back to the Form view.  
    You will see that the Domain field has been added to the form.

    <br />

12. Select any domain you prefer and save the record.

### Result

In the specified domain, the saved version of the tour overrides the original for users in that domain.

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