---
sourceDocument: Yokohama ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/platform-user-interface

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Testing a guided tour

# Testing a guided tour {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Test your guided tour to ensure that it meets your intended objective.

## Impersonate User {#testing-guided-tours__section_acn_fyq_sbcc}

Impersonate a role to verify the tour through the eyes of the intended user. By impersonating a user that holds a role targeted by the tour, or multiple users if the tour targets multiple roles, you can experience the tour just as the
user does.

## Guided Tour feedback {#testing-guided-tours__section_rdk_nyq_sbc}

Send the tour URL link to your colleagues to review the tour and provide feedback. If the feedback is valuable, modify your tour accordingly. For more information about tour feedback, see [Create a guided tour](https://servicenow-prod.fluidtopics.net/KSk1OmHZdfIShF7TxnUjIA "After you outline the guided tour, use the Guided Tour Designer (GTD) to enter the steps using callouts and triggers.").

## Guided Tour review {#testing-guided-tours__section_shx_nyq_sbc}

After the tour is published, review any tour failures due to errors that you see from the Guided Tours Overview page. Review these failures to provide you with insight into which users experienced problems with the tour, on which step
the tour failed, and what the error message was. You can then use this information to troubleshoot and resolve issues.