---
sourceDocument: Yokohama ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/platform-user-interface

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Configuring Guided Tours

# Configuring Guided Tours {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Guided tours configurations let you enable tours, configure tours to automatically launch, and customize the tour experience.

## Configuration
overview {#configuring-guided-tours__section_dld_cdt_nyb}

Guided tours offer a variety of configurations to create a customised experience for the users. Set up the tours to launch automatically when the instance starts up, ensuring that users are provided with relevant information
immediately. Additionally, you can configure specific triggers that will display subsequent steps in the tour, guiding users through critical processes and features at the right moments.

This customization enhances user engagement by providing a proactive and interactive onboarding experience.  
* Enable Guided Tours
* Guided tour triggers
* Configure auto-launch for Guided Tours
{#configuring-guided-tours__ul_hdk_p5t_nyb}
* **[Enable guided tours](https://servicenow-prod.fluidtopics.net/84nqrcHJcwk7KETaSTJN5A)**   
  Enable guided tours for Service Portal pages as well as the standard platform UI.
* **[Guided tour triggers](https://servicenow-prod.fluidtopics.net/xvzjKDZZtG1QIYz0b7vDQg)**   
  Each callout in a guided tour step has a defined action that triggers the next step to occur. You specify the trigger for each callout. Only applicable triggers appear based on the UI element the callout points to.
* **[Configure auto-launch for guided tours](https://servicenow-prod.fluidtopics.net/~3hNCJaF_PwD4y0zQIrSVQ)**   
  Configure one or more tours to launch automatically when a user lands on a page.