---
sourceDocument: Yokohama ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/platform-user-interface

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Track User Experience Analytics in Service Portal

# Track User Experience Analytics in Service Portal {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Track User Experience Analytics for Service Portal to monitor key performance indicators with the User Experience Analytics application.

## Before you begin

Role required: portal_analytics_admin

## About this task

By default, tracking is not enabled for portals. You need to enable tracking for a specific portal only if you enabled tracking for some portals but not others in a previous version.

Portals that have been configured for tracking are listed in the User Experience Analytics settings \[sys_analytics_bucket\] table. For information about managing existing analytics settings for a portal, see [Configure User Experience Analytics Settings](https://www.servicenow.com/docs/access?context=config-analytics-settings&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US).

## Procedure

1. Navigate to AllService PortalPortals.
2. Select the portal title.
3. On the portal form, select Create Analytics Settings.  
   Note:  
   If a portal has already been configured for tracking, the button name will be View Analytics Settings.
4. On the User Experience Analytics Settings form, specify which users to track.
   * To track analytics only for authenticated users, clear the Enable Unauthenticated User Tracking check box.
   * To track analytics for both unauthenticated and authenticated users, select the Enable Unauthenticated User Tracking check box.

   {#create-sp-analytics-settings__choices_c3l_g3z_stb}  
   Note:  
   If you enabled unauthenticated user tracking, you might be required by law to notify unauthenticated users that you are tracking their usage for analysis. To display a legal notice, activate the Privacy Notice announcement, which is inactive by default. For more information, see [Activate the privacy notice for unauthenticated users](https://servicenow-prod.fluidtopics.net/0aKZPEiwtodXvc3UQj~SGA "If you enabled unauthenticated user tracking in your portal, you may be required by law to notify unauthenticated users that you are tracking their usage for analysis. You can display a legal notice by activating the Privacy Notice announcement.").
5. Select Update.

## Result

You can now view user analytics tracking for the selected portal by navigating to AllPlatform AnalyticsUser Experience Analytics. For more information on using the User Experience Analytics application, see [Overview of the User Experience Analytics application](https://www.servicenow.com/docs/access?context=user-exp-analytics-dashboard&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US).
**Related topics**   

* Disable User Experience Analytics tracking

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