List of workspaces

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of List of workspaces

    ServiceNow offers a variety of specialized workspaces designed to target specific users and address distinct business needs. Each workspace is a suite of tools that enables agents, case managers, help desk professionals, auditors, managers, and other roles to efficiently handle customer questions, manage operations, and resolve issues within their domain.

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    Key Features

    • Workspace: The default workspace on the ServiceNow AI Platform, serving as the foundation for targeted workspaces.
    • Audit Workspace: Provides auditors and supervisors a single-pane view to track audit timelines, budgets, resources, observations, and ongoing audit tasks.
    • Cloud Discovery Workspace: Manages cloud operations comprehensively within the organization.
    • CMDB Workspace: Centralized, modern interface to search, explore, and manage the Configuration Management Database (CMDB) with health checks and dashboards.
    • Compliance Workspace: Unified interface for managing policies, controls, control objectives, issues, and policy exceptions.
    • Continuous Authorization and Monitoring: Implements the Risk Management Framework’s seven steps to improve security posture decisions.
    • CSM Configurable Workspace: Provides customer service agents with tools to answer questions and resolve issues.
    • Digital Portfolio Management Workspace: Centralized management for services, business applications, and application services with data integrated across ServiceNow.
    • DEX Application & Device Health: Centralized monitoring of digital workplace performance, security, and compliance.
    • Enterprise Architecture Workspace: Supports Application Portfolio Management with multiple views for portfolio health, tasks, insights, and dashboards.
    • Platform Analytics Workspace: Analytics Center for managing Next Experience analytics.
    • Resource Management Workspace: Centralized view of work across all resources to assist resource managers.
    • Service Operations Workspace for ITSM and ITOM: Configurable unified workspaces for IT Service Management and IT Operations Management workflows, enhancing agent experience.
    • Vendor Management Workspace: Monitors vendor performance and manages vendor information, including customizable KPIs for vendor metrics.
    • Workforce Optimization for ITSM: Manages workforce productivity, skills, schedules, work routing, and performance monitoring from a single location.

    Key Outcomes

    By leveraging these targeted workspaces, ServiceNow customers can streamline operations, improve visibility, and enhance productivity tailored to each role’s unique responsibilities. These workspaces promote efficient management of audits, cloud operations, compliance, customer service, digital portfolios, resource allocation, vendor relationships, and workforce optimization, all within the familiar ServiceNow platform environment.

    List of all workspaces ServiceNow offers to target specific users and issues.

    A workspace is a suite of tools that provides agents, case managers, help desk professionals, and managers with tools to help answer customer questions and resolve customer problems. ServiceNow provides many workspaces, each targeted to a specific user and issue.

    List of workspaces
    Workspace
    Workspace acts as the default workspace available on the ServiceNow AI Platform and provides the foundation for the targeted workspaces ServiceNow offers.
    Audit Workspace
    Audit workspace is a single-pane view for audit supervisor and auditor to view the overall audit timeline and status, track budget and resources for engagements, trace high priority observations and issues, and monitor ongoing control testing and audit task progress.
    Cloud Discovery Workspace
    Cloud Discovery Workspace offers a comprehensive solution to manage the cloud operations of your organization.
    CMDB Workspace
    CMDB Workspace is an efficient, central, and modernized way for you to work. Use CMDB Workspace to search and explore the CMDB, examine health and recent activity, and access various CMDB dashboards and tools to support tasks in your organization.
    Compliance Workspace
    Compliance Workspace is a unified interface where you can manage all your tasks related to policies, control objectives, controls, issues, and policy exceptions.
    Continuous Authorization and Monitoring
    Continuous Authorization and Monitoring employs the seven steps defined by the Risk Management Framework (RMF) to allow you to make better-informed decisions about your security posture.
    CSM Configurable Workspace
    CSM Configurable Workspace is a user interface that provides agents with the tools they need to answer customer questions and resolve customer issues.
    Digital Portfolio Management Workspace
    Manage and maintain all your solutions (services, service offerings, business applications, and application services) from a single location using the ServiceNow Digital Portfolio Management (DPM) Workspace. DPM pulls in data from across the ServiceNow platform so you see impacts in the context of solutions that you own or care about.
    DEX Application & Device Health
    DEX Application & Device Health is a centralized workspace, dedicated to monitoring the performance, security, and compliance of the digital workplace.
    Enterprise Architecture Workspace
    The Enterprise Architecture Workspace is part of the Application Portfolio Management (APM) application. The workspace is a unified interface with multiple views that help you manage your portfolio efficiently. You can use these views to stay up to date with your tasks, insights, tasks that need attention, portfolio health, and dashboards.
    Platform Analytics Workspace
    Platform Analytics Workspace provides an Analytics Center for managing all Next Experience analytics.
    Resource Management Workspace
    Resource Management Workspace helps Resource Managers have a centralized view of all work across all resources.
    Service Operations Workspace for ITSM
    Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Service Management and IT Operations Management workflows. Configure your agent experience using the easy-to-navigate interface of Service Operations Workspace for ITSM.
    Service Operations Workspace for ITOM
    Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Operations Management workflows. Configure your experience using the easy-to-navigate interface of Service Operations Workspace.
    Vendor Management Workspace
    Monitor the performance of your company's vendors and manage all vendor-related information using the Vendor Management Workspace. Assess the performance of your vendors using key performance indicators (KPIs) that you can configure to create vendor metrics.
    Workforce Optimization for ITSM
    Manage and maintain the productivity of your workforce from a single location using Workforce Optimization for ITSM. Using this application, you can efficiently manage your team's skills and schedules, route work assignments to your team, and monitor their performance.