Key capabilities include:

• Collaborating on documents using Microsoft OneDrive and Microsoft 365 tools.
• Uploading policy documents authored in ServiceNow as Microsoft 365 documents.
• Attaching shared links to records that open documents in Microsoft 365 SharePoint for real-time editing.
• Viewing the current version of documents directly in ServiceNow.

Plugins and Integration

To enable these features, the following plugins must be installed:

• Microsoft OneDrive Spoke
• Microsoft OneDrive document service Spoke
• Microsoft Azure AD Spoke for Integration Hub
• Multi Provider Document Service Framework

These plugins provide bi-directional integration with Microsoft OneDrive, ensuring changes sync both ways between OneDrive and ServiceNow. The Microsoft Azure AD Spoke facilitates automation of user and group management, including license provisioning within Office 365. The Multi Provider Document Service Framework supplies the necessary data model to integrate with third-party document services.

Configuration and Usage

After installation, you can use or customize the provided base system subflows. These subflows are configured in the Document actions table and can be triggered via UI actions from list views or through Script Include APIs, allowing seamless document operations within records.

Data Model and Tables

The plugins introduce several tables that manage document and provider details, version history, document actions, permissions, and collaborators. These tables enable detailed tracking and control over document lifecycle and collaboration within the ServiceNow environment.