View an alert analysis by Now Assist in Express List

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • View an alert analysis created by Now Assist using generative AI. Alert analyses include a human-readable brief of the alert and technical information to help you investigate the alert more effectively.

    Antes de Iniciar

    Nota:
    Currently, Now Assist for ITOM only supports tag-based, CMDB, Log Analytics, Mixed, Automated, and Network Traffic-based alert groups. For all other alert group types, it only analyzes the parent alert.

    Role required: evt_mgmt_operator

    Procedimento

    1. Navigate to Workspaces > Service Operations Workspace.
    2. From the navigation bar, select the Express list icon .
    3. In the Active alerts list, select the information icon (Information icon.) next to the alert.
    4. On the preview panel Info tab, select Analyze in Alert analysis by Now Assist.
    5. View the information provided in the Alert analysis.
      Nota:
      Alert analyses are provided in English, irrespective of the language used in the alert description.
    6. Opcional: Use the Alert analysis icons to perform related tasks.
      Tabela 1. Alert analysis icons
      Icon Description
      Copy to clipboard icon. Copy the content of the alert analysis to the clipboard.
      Refresh icon. Refresh the alert analysis.
      Nota:
      Refreshing regenerates the results. Past results are deleted.