Add resolution code and notes to an SRM incident

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Add a resolution code and notes to an incident when you have resolved the incident.

    Antes de Iniciar

    Role required: srm_manager, srm_responder, or srm_admin

    Procedimento

    1. Navigate to Workspaces > Service Operations Workspace.
      You're taken to your SRM Home page.
      Nota:
      If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
    2. From the primary navigation, select Reliability tasks (Reliability tasks icon).
    3. Open the incident.
    4. In the Incident Details panel, select a Resolution code from the list menu.
    5. Enter text in the Resolution notes text box.
      The resolution notes are displayed in the Activity timeline panel.
    6. Select Save.