Create an action for an 'on Catalog item request start/end' policy

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • The on Catalog item request start trigger fires after the user opens a request form. The on Catalog item request end trigger fires after a user submits a request form. A policy that is triggered by the on Catalog item request start or on Catalog item request end trigger can run a script or execute a subflow.

    Antes de Iniciar

    Procedimento

    1. In the Cloud Admin Portal, navigate to Govern > Policies.
    2. Open a cloud policy and set the policy to the Draft state if needed.
    3. Open the rule that should perform the action and then click New on the Policy Rule Actions related list.
    4. On the popup, click Create for the type of action to perform, enter a unique and meaningful Action Name, and then fill in the form for the action.
      Create Action popup
      Tabela 1. Settings for the 'Execute a Script' action
      Field Description
      Action Script Category Select a category.
      Action Script Name Specify a unique and meaningful name for the script.
      Action Script Create the script in the text box.

      See Create a policy action script for details.
      Figura 1. Configuring an 'Execute a Subflow' action to run the base-system 'Change Request' subflow
      Selecting a workflow as the policy action
      Tabela 2. Settings for the 'Execute a Subflow' action
      Field Description
      Action Name Specify a unique and meaningful name for the action that starts the subflow.
      Subflow Select the subflow to execute.