Place an alert in the Acknowledged state if the alert has issues that must be addressed. You can acknowledge an alert without assigning it to yourself.
Antes de Iniciar
Role required: srm_manager, srm_responder, or srm_admin
Procedimento
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Navigate to .
You're taken to your
SRM Home page.
Nota: If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM
alerts and incidents in its metrics.
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From the primary navigation, select Reliability tasks (
).
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Select the Alerts tab.
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Check the box next to one or more alerts that you want to acknowledge.
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Select Acknowledge.
You’re assigned to the alert or alerts that you have chosen. For more information on the alert form and actions, see
SRM alert states.
Nota: You can acknowledge an alert from the Alert form itself by selecting the Acknowledged check box, however, the alert isn’t automatically assigned to you. You
must select an assignee in the Assigned to field and select Save.
For more information on the alert form and actions, see SRM alert states.