Install the Now Assist for IT Operations Management (ITOM) plugin

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Install the ITOM plugin in the ServiceNow® Now Assist feature.

    Antes de Iniciar

    Install the AIOps Experience [sn_sow_aiops] application from the ServiceNow Store. See Install Service Operations Workspace for ITOM application for more information.

    Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    Installing the ITOM plugin enables users to view alert analyses that Now Assist plugins creates using to enable generative AI and agentic AI on your instance.

    Procedimento

    1. Go to the ServiceNow Store website.
    2. In the search bar, enter Now Assist for ITOM and then select Search.
    3. Select the Now Assist for ITOM widget and then select Get to make this application available for installation on your instance(s).
    4. On your instance, navigate to All > System Definition > Plugins.
    5. Install the Now Assist Admin Console application.
      1. Search for Now Assist Admin Console.
        The minimum required version is 2.1.1.
      2. Select Install.
    6. Install the Now Assist for ITOM application.
      1. Navigate to All > System Definition > Plugins.
      2. Search for Now Assist for IT Operations Management (ITOM).
      3. Select Install.
    7. Only on Australia Patch 3 and later: Install the Glide Virtual Agent plugin.
      1. Navigate to All > System Definition > Plugins.
      2. Search for Glide Virtual Agent (com.glide.cs.chatbot).
      3. Select Install.
    8. In the Now Assist skills for Technology features, activate the Alert Analysis skill to enable using Now Assist to generate alert analyses.
      In addition, activate the Alert Investigation skill to enable using Now Assist to investigate past related incidents.
      1. Navigate to All > Now Assist Admin > Features.
      2. Select Technology.
      3. On the Now Assist skills for Technology features page, select ITOM from the product drop-down list.
      4. Select View details.
      5. Find the Alert Analysis skill and select Turn on to activate it.
      6. Find and activate the Alert Investigation skill.
    9. Only on Australia Patch 3 and later: Enable the AI Search application on your instance.
      1. Navigate to All > AI Search > AI Search Status.
      2. Trigger the automatic AI Search activation process on your instance by selecting Request AI Search.
        Nota:
        Enabling AI Search on your instance may take up to 24 hours.