View alert metric trends in Service Operations Workspace

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • View the metrics for an alert and adjust the time range to see the trends for either the alert or its associated Configuration Item (CI), enabling more accurate analysis and timely decision-making.

    Antes de Iniciar

    Ensure you have the Metric Intelligence (sn_metrics_ng) plugin installed.

    Configure the metrics to be displayed for the alert, as described in Configure alert metrics.

    Role required: evt_mgmt_admin

    Procedimento

    1. Navigate to Workspaces > Service Operations Workspace.
    2. From the navigation bar, select the List icon: List icon.
    3. Select Lists > Alerts > All Alerts.
      The Alerts - All Alerts page opens.
    4. Select the alert number to open it.
      The alert opens in a separate tab, displaying the Overview tab.
    5. Select the Metrics tab.
      Figura 1. Metrics tab
      Metrics tab
    6. In the fields above the metric charts, configure the time range for the alert's metrics.
      Metrics time range
      To customize the metrics display, configure the following properties on the System Properties > All Properties page:
      • ws_metric.widgets_number_limit: Specify the number of widgets/records that can be displayed on the metrics tab.
      • ws_metric.datasets_per_widget_limit: Specify the number of charts/datasets that can be displayed on a chart.
      Field name Description
      Time range relevant to alert Duration for calculating metrics around the alert.
      Start time Start date and time for metric calculations.
      End time End date and time for metric calculations.
    7. Select a parameter below a chart to hide the specified parameter's data on the chart.
    8. Opcional: Select the Insights Explorer button to view metrics by dragging and dropping them onto a timeline.
    9. Select Save.
    10. Opcional: View a time range for an alert's CI.
      1. Select the Overview tab.
      2. Under the Impact section, on the Configuration item card, select the link to the CI that appears under the Name field.
        Link to CI.
      3. Select the Metrics tab.
      4. Select Save.