ITOM AIOps for AIOps operators
Learn how to operate networks efficiently, within operational and environmental limits. Detect alerts, analyze them, and take corrective action to maintain the health of your IT operations.
The AIOps Experience app
provides the following
consolidated platform for managing alerts.
- Event Management - Resolve health issues with alert aggregation and root cause analysis (RCA) for discovered services, application services, and automated alert groups. For more information, see Event Management.
- Service Reliability Management - Respond, collaborate, track, and self-remediate when working on alerts and incidents. For more information, see Service Reliability Management.
- CSDM - Maintain optimal IT operations by standardizing data models and processes. For more information, see Applying the CSDM guidelines to ITOM AIOps.
- Express List - Identify health issues across the datacenter on the Service Operations Workspace. Efficiently monitor systems and services, resolve alerts, evaluate the alert impact, track issues, and report incidents. For more information, see Express List in the Service Operations Workspace for ITOM.
- AIOps dashboards - View comprehensive visualizations of critical operational data. You can monitor key performance indicators (KPIs), track service health, and gain valuable context on the overall IT environment. The dashboards provide actionable insights that facilitate proactive responses to potential issues. For more information, see AIOps Dashboards in Service Operations Workspace for ITOM.
- Health Log Analytics - View log data, alerts, and error rate information on the Health Log Analytics operational dashboard to identify the root cause of an issue. Thereby enabling you to triage-related logs and analyze the raw data to help prevent IT issues before your users are affected. For more information, see Log Analytics in Service Operations Workspace for ITOM.
- Now Assist - Investigate the alert more effectively with an alert analysis using generative AI. The alert analyses include a human-readable brief of the alert and technical information. For more information, see View an alert analysis by Now Assist in Express List.
- Agent Client Collector Monitoring - Monitor your service availability, examine the health and performance of your environment, and verify that your infrastructure and its applications are running properly. For more information, see Agent Client Collector Monitoring.
- IT Operations Management (ITOM) Optimization - Provide automation for the cloud workflows used to manage the cloud resources throughout their life cycle. For more information, see ITOM Optimization.