Service Exchange for Consumers data model

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read
  • The Service Exchange for Consumers data model provides insight into how the tables that are used in the Service Exchange for Consumers application relate to each other.

    The Service Exchange for Consumers data model uses a combination of the following types of tables to store data:
    • Service Exchange for Consumers application tables.
    • Customer Service Management application tables.
    • ServiceNow AI Platform standard tables.
    The following diagram provides an overview of the data model of the Service Exchange for Consumers application.
    Figure 1. Service Bridge for Consumers data model
    Diagram shows the Service Bridge for Consumers data model

    The following table lists the Access Control Rights (ACR) for specific Service Exchange for Consumer tables.

    Table 1. Access to tables by role in the Service Exchange for Consumers application
    Table Read Write Delete Create

    Authorized User

    [sn_sb_con_authorized_user

    admin

    sn_sb.admin

    admin

    sn_sb.admin

    admin

    sn_sb.admin

    admin

    sn_sb.admin

    Consumer

    [sn_sb_con_consumer

    admin

    sn_sb.admin

    admin

    admin

    admin

    Entitlement

    [sn_sb_con_entitlement]

    admin

    sn_sb.admin

    None None None

    Inbound Field

    [sn_sb_con_inbound_field]

    admin

    sn_sb.admin

    admin

    sn_sb.admin

    None

    None

    Outbound Field

    [sn_sb_con_outbound_field]

    admin

    sn_sb.admin

    admin

    sn_sb.admin

    None

    None

    Persona

    [sn_sb_con_persona]

    admin

    sn_sb.admin

    None

    None

    None

    Provider Connection

    [sn_sb_con_provider_

    connection]

    admin

    sn_sb.admin

    admin

    admin

    None

    Provider Task

    [sn_sb_con_provider_task

    admin

    sn_sb.admin

    sn_sb_requestor

    admin

    sn_sb.admin

    sn_sb_requestor

    admin

    admin

    sn_sb.admin

    sn_sb_requestor

    Remote Choice Cache

    [sn_sb_con_remote_choice_

    cache

    admin

    admin

    None

    None

    Remote Record Producer

    [sn_sb_con_remote_record_

    producer]

    admin

    sn_sb.admin

    sn_sb_requestor

    None

    admin

    sn_sb.admin

    None

    Remote Task

    [sn_sb_con_remote_task]

    admin

    sn_sb.admin

    sn_sb_remote_task_

    creator

    admin

    sn_sb.admin

    sn_sb_remote_task_

    creator

    admin

    sn_sb.admin

    sn_sb_remote_task_

    creator

    admin

    sn_sb.admin

    sn_sb_remote_task_

    creator

    Remote Task Definition

    [sn_sb_con_remote_

    task_def

    admin

    sn_sb.admin

    sn_sb_remote_task_

    creator

    admin

    sn_sb.admin

    admin

    sn_sb.admin

    None

    Variable

    [sn_sb_con_remote_

    task_variable]

    admin

    sn_sb.admin

    None

    None

    None

    Service Bridge Settings

    [sn_sb_con_service_

    bridge_settings

    admin

    sn_sb.admin

    admin

    sn_sb.admin

    None

    None

    Remote Choice

    [sn_sb_con_st_

    remote_choice]

    admin

    sn_sb.admin

    sn_sb_requestor

    None

    None

    None

    Transform

    [sn_sb_con_transform

    admin

    sn_sb.admin

    admin

    sn_sb.admin

    admin

    sn_sb.admin

    admin

    sn_sb.admin