Set up a provider record and create a producer replication set in Service Exchange for Providers (legacy)

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Set up a new provider record to establish a unique identifier for the Service Exchange for Providers (sn_nowebonding_pro) application.

    Before you begin

    Role required: admin

    About this task

    This one-time setup task is completed from your ServiceNow instance.

    Procedure

    1. Navigate to All > Service Bridge > Provider > Setup Provider.
    2. Enter your provider name by following these guidelines:
      • The ServiceNow AI Platform uses this name to generate and configure an Instance Data Replication (IDR) producer replication set.
      • This name must adhere to IDR naming requirements, which allow only alphanumeric characters and dashes. Names that include spaces or special characters result in an error.
    3. Right-click the form header and select Save.
    4. Click Create Replication Set.
      Note:
      You can also create a replication set later after you define the catalogs and are ready to integrate with another instance.
      • The ServiceNow AI Platform generates a replication set with the same name as the provider record.
      • The Inbound Status and Outbound Status change to In Draft.
      • The following message appears at the top of the form: Replication set created. Please make sure to activate to begin replication..
    5. Navigate to All > Instance Data Replication > Producer Replication Sets.
    6. Find and select the provider record that you created.
    7. Verify the record settings:
      • Check that the producer ID is unique.
      • Select the Bi-Directional check box.
      • Select the Discrete check box.
    8. Click Activate.
      Confirm that both the Inbound Status and Outbound Status fields are set to Active Replication.