Service Exchange data model (legacy)

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • The Service Exchange data model provides insight into how the tables that are used in the Service Exchange relate to each other.

    The Service Exchange data model uses a combination of the following types of tables to store data:
    • Service Exchange application tables.
    • Customer Service Management application tables.
    • ServiceNow AI Platform standard tables.
    The following diagram provides an overview of the data model for Service Exchange.
    Figure 1. Service Bridge customer data model
    Data model for all types of tables in Service Bridge for customers. For the text description, refer to the steps that follow.

    The following table lists the Access Control Rights (ACR) for specific Service Exchange tables.

    Table 1. Access to tables by role in Service Exchange
    Table Read Write/Create Delete
    Service Exchange Entitlement

    [sn_nowebonding_entitlement]

    admin

    sn_nowebonding.admin

    		 None None
    Remote Record Producer [sn_nowebonding_remote_record_producer]

    admin

    sn_nowebonding.admin

    sn_nowebonding.requestor

    		 admin admin
    Service Provider [sn_nowebonding_provider_connection]

    admin

    sn_nowebonding.admin

    		 admin admin
    Provider Replication [sn_nowebonding_provider_replication]

    admin

    sn_nowebonding.admin

    		 admin admin
    Provider Request [sn_nowebonding_remote_request]

    admin

    sn_nowebonding.read

    sn_nowebonding.admin

    sn_nowebonding.requestor

    		 admin admin