Add a new authorized user (legacy)

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • As a customer, add new authorized users to control the access to catalog items that are entitled to you by your provider.

    Before you begin

    Ensure that your provider has entitled catalog personas to you. To learn more, see Create a remote catalog record (legacy) and Create remote record producers in a remote catalog in Service Exchange for Providers (legacy).

    Role required: admin

    Procedure

    1. Navigate to Service Bridge > Customer > Service Provider.
    2. Select the Catalog Personas related tab and check if you have any entitled personas from your provider.
    3. On the Authorized Users related tab, click New.
    4. On the form, fill in the fields.
      Table 1. Authorized User form
      Field Description
      Customer User Name of the user. You can select the name from the user's list.
      Service Provider Name of the service provider. This field is auto-filled.
      Persona Persona that you want to add to the user.
    5. Click Submit.

    Result

    The authorized user record syncs to the provider's ServiceNow instance for approval. After it's approved, the new user gets added to the list of authorized users on your instance and on your provider's instance and the user can see the remote record producers with their assigned personas.