Install Service Exchange (legacy)

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • If you have an admin role, you can install the Service Exchange application (sn_nowebonding). The application includes demo data and installations that are related to ServiceNow® Store applications and plugins.

    Before you begin

    • Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
    • Ensure that the following plugins are activated before you activate the Service Exchange application plugin:
      • com.sn_cs_sm_request
      • com.glide.idr
    Note:
    To activate the Instance Data Replication (IDR) plugin, make a request to ServiceNow® personnel by using Now Support portal. For more information, see Request an Instance Data Replication (IDR) subscription.

    Role required: admin

    About this task

    The following items are installed with the Service Exchange:
    • Plugins
    • Roles
    • Tables

    For more information about the components that are installed with this application, see Components installed with Service Exchange (legacy).

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Service Exchange application (sn_nowebonding) by using the filter criteria and search bar.

      You can search for the application by its name or ID. If you can't find the application, you might have to request it from the ServiceNow Store.

      Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    3. In the application installation dialog box, review the application dependencies.

      This listing indicates, for each dependent plugin and application if it's being installed, is already installed, or must be installed. If any plugins or applications must be installed, you must install them before you can install the Service Exchange in customer instances.

    4. If demo data is available and you want to install it, click Load demo data.

      Demo data comprises sample records that describe the application features for common use cases. Load demo data when you first install the application on a development or test instance.

      Important:
      If you don't load the demo data during installation, it's unavailable to load later.
    5. Select Install.