Remote record producers in Service Exchange (legacy)
Remote record producers in Service Exchange for Providers are the service requests that are published in customer instances. They enable your customer to request provider services through their IT service catalog.
Overview of record producers
Remote record producers contain the variables that determine the information that a customer can or must provide to submit a request. When a remote record producer is submitted from the customer's IT service catalog, it generates a provider request record on the provider's instance and triggers a Create Case, Create Incident, or Create Change Request fulfillment task.
As the task moves through the fulfillment flow in the provider's instance, updates are visible in the ServiceNow instances of both the provider and the customer.
The remote record producer table is an extension of the sc_cat_item_producer table and uses the sn_nowebonding_remote_request table.
The following example shows a sample form that you use when you create a remote producer's record.