Whether you are a provider or a consumer, learn how you can establish an integration between your instances with Service Exchange. This integration makes it easy for providers to receive and fulfill service requests in their own instances, and much more. Learn how you can use Service Exchange to connect buying, support, and service processes.

• Enterprise users can now easily collaborate with their service providers and partners through bi-directional workflows, providing them with visibility and a seamless experience.
• Service Exchange enables faster onboarding and provides quick service catalog refreshes to subscribers.
• The seamless registration process eliminates slow and expensive integrations with enterprise customers and partners.

The main capabilities of Service Exchange include:

• Onboarding: Quickly onboard consumers and partners that use ServiceNow with a simple registration process and avoid slow, costly custom integrations.
• Authorized Users: Manage and control access at the Remote Catalog item level to meet security and compliance requirements.
• Remote Catalog: Update subscriber service catalogs in minutes as new items are introduced.
• Remote Choice: Ensure up-to-date field options in subscriber remote catalogs by retrieving real-time data from the provider's ServiceNow instance.
• Remote Task: Reduce swivel-chairing and increase automation with seamless multi-party and multi-instance workflows across the ServiceNow ecosystem.
• Provider Tasks: Enable all providers of services using Service Exchange to be transparent and collaborative with their consumers who use ServiceNow by syncing relevant tasks like cases, to consumers as Provider Tasks.
• Transform Framework: Transform inbound and outbound remote task data for easy process transformation between ServiceNow instances.

The following table lists the features of the Service Exchange for Providers and the Service Exchange for Consumers applications.

Table 1. Service Exchange applications

Application	Features
Service Exchange for Providers	Author and publish remote catalogs from your instance for consumers to generate service requests that can be fulfilled in your instance. Bidirectionally integrate your tasks with your consumer's tasks. Send incidents and cases to your consumer's ServiceNow instance via Provider Task with no setup needed.
Service Exchange for Consumers	Incorporate Remote Catalog items entitled to you from your provider into your local catalog and send the requests generated back to your provider for fulfillment. Bidirectionally integrate your tasks with your provider's tasks. Receive proactive tasks from providers for transparency and collaboration.