User roles for consumers

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Learn about the roles, skills, and tasks for the different users in the Service Exchange for Consumers application.

    A user role is a pre-configured role in the application that is made up of multiple granular roles. The user roles are designed to correspond to the common job titles for managers, analysts, and service owners in an IT organization. If you want your users and groups to have more access than a role permits, you can add more granular roles to your users and groups. If you want to limit the access for specific users and groups at the task level, you can remove the granular roles. You can also build custom roles and access controls (ACLs) to suit your needs.

    Table 1. Consumer personas
    Persona Skills Tasks Roles
    System administrator

    Is a certified ServiceNow system administrator
    • Creates provider and connection records.
    • Installs the Service Exchange applications.
    • Creates and maintains transforms.
    • Activates published remote task definitions and remote record producers.
    • Troubleshoots Service Exchange transport payloads.
    • admin
    • sn_sb.admin
    • sn_transport.admin
    Service Bridge Requester Is an IT administrator
    • Responsible for some form of IT service that is either completely or in part supported by one or more external vendors.
    • Requests and monitors the service requests that are placed with the external provider from their own instance.
    • itil
    • sn_sb.requestor
    Consumer Requestor End user Makes requests from the Remote Catalog. sn_sb.requestor