Assign roles to control the actions that are available for each user. In ServiceNow, you assign roles by group rather than by individual user. When the job descriptions of users change, their roles are automatically updated.

Before you begin

Role required: admin

Procedure

1. Navigate to All > User Administration > Groups.
2. Click the group that you want to assign the role to.
3. In the Roles related list, click Edit.
4. Add the roles to the group.
5. Click Save.