Service Exchange data model (legacy)

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • The Service Exchange applications data model provides insight into how the tables that are used in Service Exchange relate to each other.

    The data model uses a combination of the following types of tables to store data:
    • Service Exchange application tables.
    • Customer Service Management application tables.
    • ServiceNow AI Platform standard tables.

    The following diagram provides an overview of the data model for Service Exchange.

    Figure 1. Service Exchange data model
    Infographic displays workflow of service bridge, customer condition processing and description of colors.