The Authorized Users feature enables a provider to categorize the services by user personas so that only authorized users can access the provider's catalog items with the attached persona. It also helps customers to define the access criteria in their instances so that they can sync with their provider's services.

When a provider and a customer initially register the Service Exchange application, the active contacts on the customer's account in the provider's ServiceNow instance are automatically added to the Authorized Users table and synced with the customer's ServiceNow instance.

By using the Authorized Users feature, you can identify the specific users between the provider and customer instances to manage the customer requests for the provider's services. You can then assign personas to the authorized users so that you can control the access to remote catalog items.

To learn more, see Add a new authorized user (legacy).