Confluence Cloud Spoke

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Confluence Cloud Spoke

    The Confluence Cloud spoke enables ServiceNow customers to manage groups, group members, and search content within their Confluence Atlassian account. This spoke is part of the Integration Hub and requires an Integration Hub subscription for usage.

    Show full answer Show less

    Key Features

    • Actions Available: Automate tasks in Confluence Cloud based on events in ServiceNow, including:
      • Account Management: Look up accessible resources in Confluence.
      • Content Management: Search for content based on specific queries.
      • Group Management: Manage group information and memberships, such as retrieving groups and removing members.
      • User Management: Access information about user memberships in groups.
    • Modules Included: Adds the Confluence Cloud application to ServiceNow, specifically the Confluence Groups module for managing group access.

    Key Outcomes

    By utilizing the Confluence Cloud spoke, customers can efficiently manage user access and content within their Confluence environment, improving collaboration and administrative control. Integration with ServiceNow allows for seamless automation of Confluence tasks, enhancing overall productivity.

    Spoke Requirements

    • An Atlassian site admin account
    • OAuth 2.0 application and token
    • Dependent plugins, including ServiceNow Integration Hub Runtime and Action Step plugins, may require appropriate licensing.

    Connection Management

    Integration Hub uses aliases for managing connection and credential information, simplifying configuration across multiple environments. Changes to connection information do not require updates to existing actions.

    For further setup details, refer to the setup instructions for the Confluence Cloud spoke.

    The Confluence Cloud spoke provides actions to manage groups, group members, and search content in your Confluence Atlassian account.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    Confluence Cloud spoke v1.2.3 is the latest version.

    Supported versions

    This spoke was built for the Confluence Cloud REST API.

    Spoke requirements

    • Atlassian site admin account
    • OAuth 2.0 application and OAuth 2.0 token

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Integration Hub Action Step - REST (com.glide.hub.action_step.rest)
    • ServiceNow Integration Hub Action Template - Data Stream (com.glide.hub.action_type.datastream)
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke actions

    The Confluence Cloud spoke provides actions to automate Confluence Cloud tasks when events occurs in your ServiceNow instance. Available actions include:

    Category Action Description
    Account Management Look up Accessible Resources Retrieves sites with scopes that are granted by the OAuth token.
    Content Management Search Content Retrieves the list of content based on the provided query.
    Group Management Look up Groups Retrieves all groups in the Atlassian account, including default groups.
    Look up Members By Group ID Retrieves all active users within the specified group.
    Remove Member From Group By Group ID Removes a user from the specified group.
    User Management Look up Group Memberships For User Retrieves information about the groups that the user is a member of.
    Note:
    This spoke has a Look up User action and Software Asset Management related actions only.

    Spoke module

    The Confluence Cloud spoke adds the Confluence Cloud application to your instance and includes these modules:
    Module Description
    Confluence Groups Enables you to specify the groups that have access to Confluence products. By specifying these groups, you can manage the users within only these groups using the Confluence Cloud spoke.
    Data accessed through these spoke modules is stored in these tables:
    Table Description Fields
    Confluence Groups Displays the list of groups that have access to Confluence products.
    • Group Name
    • Group ID

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    For information about setting up the spoke, see Set up the Confluence Cloud spoke.