RPA Hub Workspace

Release version: Washingtondc

Updated February 1, 2024

2 minutes to read

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Summary of RPA Hub Workspace

The ServiceNow® RPA Hub Workspace is a web-based platform designed for managing a digital workforce through orchestrating both attended and unattended robots. Users can create, monitor, manage, and deploy these robots to streamline ongoing business processes. Access the RPA Hub Workspace via navigational paths in ServiceNow, where the RPA Hub serves as the default landing page.

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Key Features

Bot Process Summary: View vertical bar charts reflecting incident records related to bot processes and robot states through insightful donut reports.
Robot Utilization: Analyze the utilization rates of robots over time, identifying the highest and lowest performing ones.
Process Jobs Summary: Monitor the status of process jobs with donut and spline reports, showing trends and current job states.
Queues Summary: Evaluate queues with pending work items and their status through vertical bar reports and lists.
Top Business Applications: Identify the five most used business applications by RPA bot processes within the last week.
License Utilization: Track the utilization of attended and unattended robot licenses via semi-donut reports.
My Lists: Create personalized filtered lists to monitor your digital workforce, which are only visible to you.
Help Center: Access contextual help content directly within the workspace, enhancing user experience and guidance.
Dark Theme: Switch to dark mode to reduce eye strain while using the RPA Hub Workspace.

Key Outcomes

By utilizing the RPA Hub Workspace, customers can effectively manage their robotic workforce, gain insights into bot performance, track process job statuses, and enhance operational efficiency. The platform's configurable features allow for tailored monitoring and management, ultimately driving improved business outcomes through automation.

Learn about the digital workforce that you can manage all from the RPA Hub Workspace.

RPA Hub Workspace overview

ServiceNow® RPA Hub Workspace is a web-based platform that helps you orchestrate ServiceNow robots to execute ongoing business processes. Use attended and unattended robots in your environment to create, monitor, manage, and deploy a digital workforce.

RPA Hub is the default landing page of the RPA Hub Workspace. You can access this page in two ways:

By navigating to All > Robotic Process Automation > RPA Hub Workspace and then selecting the home icon ().
By navigating to Workspaces > RPA Hub Workspace.

This page contains descriptions about the following basic score card, lists, and reports that you can use to manage your digital workforce:

Bot process summary: Vertical bar charts of the incident records that involve bot processes or a robot. In the Insights section, view a donut report of robots states. You can also see an overview of the change records associated with the robots, bot processes, and business applications that are related to the bot processes
Robot utilization section: Chart legends of the highest and lowest utilized unattended and attended robots, over a period.
Process jobs summary: Donut report of the process jobs by status in the last 24 hours. For example, abandoned, canceled, failed, running, skipped, and success.; Spline report of the process job trend by status, over a period. Spline reports show how one or more values change over time by connecting a series of known data points with a curve that emphasizes the trend over individual data points.; List of the current running process jobs.
Queues summary: Vertical bar report of queues with most work items pending, work items status, and Average Handling Time (AHT).; List of the queues with the work item status.
Top 5 business applications in the last 7 days: Vertical bar reports of the top 5 business applications used by the Robotic Process Automation (RPA) bot processes in the last 7 days.
License utilization: Semi-donut reports of the license utilization of unattended and attended robots.

You can configure a bot process record and create a robot by selecting the plus icon (). For more information, see Configuring a bot process record in RPA Hub and Creating a robot in RPA Hub.

Configuring a bot process record and creating a robot from the landing page. — Figure 1. Configuring a bot process record and creating a robot from the landing page

Lists view

From the list icon (), you can configure a bot process record and create a package, shared parameter, queue, and robot. You can also view the installed RPA plugins, alerts, and process jobs.

You can create your own filtered lists to monitor your digital workforce by configuring My Lists. These lists are only visible to you. For more information, see Create My Lists in workspace.

Help center

Help Center provides users with the information they need, and tells users what they can accomplish while they're using a configurable workspace. Help Center content appears in the right sidebar when the user clicks the help icon. If Help Center content exists for the current UI page, then the help icon has an indicator (). Multiple help topics for the same page are available in Help Center.

Dark theme

Help alleviate eye strain by switching to a dark theme or mode available in the RPA Hub Workspace for RPA Hub landing page, Robot Calendar, Overview page, and RPA Hub system properties. For more information about the dark theme, see Exploring themes in Next Experience.