GovNotify Spoke

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of GovNotify Spoke

    The GovNotify spoke enables ServiceNow customers to automate the sending of emails, texts, and letters through the GovNotify API. This integration requires an Integration Hub subscription and is designed for efficient communication based on events in ServiceNow instances.

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    Key Features

    • Spoke Version: The latest version is GovNotify spoke v 1.1.0, built for GovNotify API version v2, with potential compatibility for later versions.
    • Sample Flows: Includes a sample flow for sending text messages and a sample subflow for automating tasks via GovNotify Webhook Callback.
    • Actions: Automate notifications with actions such as:
      • Look up Notification Status by ID
      • Look up Notifications
      • Send a Letter
      • Send a Text Message
      • Send an Email
    • Modules: Features modules for managing client details, credentials, notification templates, transactions, and webhook responses.
    • Connection Management: Utilizes aliases to simplify connection and credential management across multiple environments.

    Key Outcomes

    By implementing the GovNotify spoke, ServiceNow customers can streamline communication processes, ensuring timely notifications through various channels. This enables better operational efficiency and enhances user engagement through automated messaging capabilities.

    Use the GovNotify spoke to send emails, texts, and letters based on automation in your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    GovNotify spoke v1.1.0 is the latest version.

    Supported versions

    This spoke was built for GovNotify API version v2, but may be compatible with later versions.

    Spoke flows

    The GovNotify spoke provides the sample flow, Send a Text Message to User to demonstrate sending a text message to the specified user. To customize the sample flow, copy it to the required application scope.

    Spoke subflows

    The GovNotify spoke provides the sample subflow, GovNotify Webhook Callback to demonstrate automating tasks. To customize a sample subflow, copy it to the required application scope.

    Spoke actions

    The GovNotify spoke provides actions to automate tasks when events occur in your ServiceNow instance. Available actions include:

    Action Description
    Look up Notification Status by ID Retrieves the latest notification by the notification ID.
    Look up Notifications Retrieves up to 250 messages and statuses that is one page.
    Send a Letter Sends a physical notification letter to a recipient.
    Send a Text Message Sends a text message to a recipient.
    Send an Email Sends an email notification to the recipient.

    Spoke module

    The GovNotify spoke adds the GovNotify Spoke application to your instance and includes these modules:
    Module Description
    Client Details Stores the client record that authenticates the requests.
    Credentials Contains the default credential record of the GovNotify spoke.
    Templates Displays the details of the templates in your GovNotify account.
    Text Notifications Displays the details of sent text messages.
    Transactions Displays the details of all sent messages. The records include transactions for emails, text messages, and letters.
    Webhook Decision Answers Stores the webhook answer record that triggers the required subflow.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    For information about setting up the spoke, see Set up the GovNotify spoke.