Set up Workplace from Facebook spoke

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Integrate the ServiceNow instance and your Workplace from Facebook account using the Workplace from Facebook credentials to authenticate ServiceNow requests.

    Before you begin

    • Request Integration Hub subscription
    • Activate the Workplace from Facebook spoke
    • Role required: admin

    Procedure

    1. Navigate to All > Workplace from Facebook > Install on your Workplace.
    2. Click Install on your Workplace.
      You will redirected to the Workplace sign-up/sign-in page.
    3. Log in to your Workplace from Facebook account using your credentials.
      Add ServiceNow Spoke to Workplace pop-up window is displayed.
    4. Click Add to Workplace.
      Add to ServiceNow spoke to Workplace
      The ServiceNow spoke is added to Workplace account and a confirmation message is displayed.
      ServiceNow spoke added to Workplace
    5. Click Done.
      You will be redirected back to your ServiceNow instance and the relevant fields are updated.
    6. Optional: If you want to create multiple connection records, perform these steps:
      1. Navigate to Process Automation > Flow Designer.
      2. Click the Connections tab.
      3. Locate the FB_Workplace_Alias connection alias and click View Details.
      4. Click Add Connection.
      5. Provide a name to identify the new connection record for Connection Name.
      6. Click Create Connection.
      7. Navigate to All > Workplace from Facebook > Credentials.
      8. Open the credential record that is associated with the connection record you had created.
      9. Click Install on your Workplace.
        You will redirected to the Workplace sign-up/sign-in page.
      10. Log in to your Workplace from Facebook account using your credentials.
        Add ServiceNow Spoke to Workplace pop-up window is displayed.
      11. Click Add to Workplace.
        The ServiceNow spoke is added to Workplace account and a confirmation message is displayed.
      12. Click Done.
        You will be redirected back to your ServiceNow instance and the relevant fields are updated.

    Result

    The Workplace from Facebook account is integrated with your ServiceNow instance.