FRISS Spoke

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of FRISS Spoke

    The FRISS Spoke integrates your ServiceNow instance with your FRISS account, enhancing fraud detection capabilities for claims management. This integration helps identify fraud early in the claims process, enabling customers to efficiently manage claims with real-time insights and data scoring.

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    Key Features

    • FRISS API Integration: Connects with the FRISS API for Claims, allowing scores to be saved in the relevant claim data objects.
    • Fraud Detection: Facilitates the detection of fraud during claims management.
    • Real-time Scoring: Provides immediate scoring of claims data at various process stages.
    • Portfolio Monitoring: Offers a user interface for effective monitoring of claims portfolios.

    Spoke Dependencies

    Ensure that the following plugins are installed for proper functionality:

    • ServiceNow IntegrationHub Action Step - REST
    • ServiceNow IntegrationHub Runtime
    • ServiceNow Flow Designer - Dynamic Inputs

    Note that some plugins may require appropriate licensing if used outside the spoke implementation.

    Spoke Actions

    The FRISS spoke includes actions that activate FRISS Trust automation based on events in ServiceNow. These actions fall under the Claim Fraud Management category:

    • Look up History Stream by Claim ID: Retrieves screening results associated with a specific Claim ID.
    • Look up Fraud Indicator Score by Screening ID: Obtains the fraud score for a claim identified by a screening ID.
    • Look up Screening ID: Requests a FRISS score for a claim, returning a unique screening ID.
    • Delete History by Claim ID: Removes the screening linked to a specific Claim ID.
    • Delete History by Screening ID: Deletes the screening using the FRISS identifier.

    Connection and Credential Alias Requirements

    Integration Hub utilizes aliases to manage connection and credential information, streamlining the configuration process across multiple environments. This setup means you do not need to update actions when connection information changes. For detailed setup instructions, refer to the guidance on setting up the FRISS spoke.

    Integrate a ServiceNow instance with your FRISS account to leverage the fraud detection capabilities for claims and to detect fraud early in the claims process.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Supported versions

    This spoke was built for FRISS API version v 2.0 but may be compatible with later versions.

    Key features

    FRISS spoke enables a flow designer to do the following:
    • Integrate with the FRISS API for Claims to save the scores returned by FRISS into the relevant claim data object.
    • Detect fraud as you manage your claims cases.
    • Get real-time scores of your claims data at different stages of the claims process.
    • Use the user interface for portfolio monitoring.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
    • ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs)
    Note:
    • Some of these plugins may require the appropriate licensing if used outside the spoke implementation.
    • The flow actions input parameter is provided for you to use. For more information on the sample input data structure and data types used in an array and object, see Complex data.

    Spoke actions

    The FRISS spoke provides actions that trigger FRISS Trust automation in response to events that occur within your ServiceNow instance. These actions are classified under the Claim Fraud Management category. Available actions include:

    Action Description
    Look up History Stream by Claim ID Retrieves all the screening results by the Claim ID.
    Look up Fraud Indicator Score by Screening ID Retrieves the fraud score, which has been calculated by FRISS, for a claim that has been identified by a screening ID.
    Look up Screening ID Sends a request to calculate a FRISS score for a claim and returns unique ID called screening ID.
    Delete History by Claim ID Deletes the screening that is associated with a Claim ID.
    Delete History by Screening ID Deletes the screening by the identifier of a screening by FRISS.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    For more information about setting up the FRISS spoke, see Set up the FRISS spoke.