Automation Center Overview dashboard

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Automation Center Overview dashboard

    The Automation Center Overview dashboard serves as the landing page for the Automation Center Workspace, providing essential scorecards, lists, and reports to monitor and manage automations effectively. Access it through two navigation paths: All > Automation Center > Automation Center Home > Overview or Workspaces > Automation Center Workspace > Overview.

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    Key Features

    • Active Automations: This section displays details about all active automations, allowing you to filter data by date range, automation, or department. Key reports include:
      • Deployed Automations by Business Criticality: View the status of automations categorized by their criticality level.
      • Executions Summaries by Source: Summarizes active automations' execution details categorized by their data sources, including ServiceNow Flow and RPA.
      • Robotic Process Automation (RPA) by Source: Displays timelines of RPA data submissions.
      • Automations by ServiceNow Flow: Provides timelines for ServiceNow flow automations.
      • Document Intelligence (DocIntel): Displays timelines for Document Intelligence automations.
      • Top 10 Applications Used: A bar report showing the most utilized business applications in automations.
    • Future Automations: Lists all active automations planned for future deployment, filterable by department.
    • New Requests: Shows automation requests currently in the New state.
    • Requests by Intake Source: Displays automation requests grouped by their intake sources like Web or Process Mining.
    • Requests to be Deployed: Lists automation requests that are ready for deployment.
    • Most Recent Requests: Organizes automation requests from the most recent to the oldest.

    Key Outcomes

    By utilizing the Automation Center Overview dashboard, ServiceNow customers can effectively monitor active automations, track future requests, and analyze the sources and criticality of automations. This enables better decision-making and prioritization of automation initiatives, ultimately leading to improved operational efficiency.

    The Automation Center Workspace landing page is the Overview dashboard, which contains basic score cards, lists, and reports.

    You can access the Overview dashboard in either of 2 ways:
    • By navigating to All > Automation Center > Automation Center Home > Overview.
    • By navigating to Workspaces > Automation Center Workspace > Overview.

    Active Automations

    Active Automations provides details of all the active automations from different sources and their business criticality. You can filter the data to view information within a specific date range, for a specific automation, or for a specific department. After you set the filter, the results will be displayed only for the specified filter. If you don’t set any filter, then data for all active automations is displayed.

    The Active Automations section provides reports with the following details in the form of chart:
    Deployed automations by business criticality
    This chart displays data about all active automations. It also provides details about the business criticality of each of the automation. This informs you about how many automations are highly critical and how many aren’t.
    Executions summaries by source
    Automation Center supports data from several sources, such as ServiceNow Flow, ServiceNow RPA, and other third-party sources. This chart provides execution summary details of all active automations along with their sources. This information helps you in evaluating from which sources you’re getting data and how many automations from each of the sources are active.
    Robotic Process Automation (RPA) by source
    This chart displays the automations for all RPAs grouped by sources. The graph gives details of the time lines when the RPA data was sent to Automation Center.
    Automations by ServiceNow Flow
    This chart provides details of the ServiceNow flow automations with the time lines.
    Document Intelligence (DocIntel)
    This chart provides details of the Document Intelligence automations with the time lines.
    Top 10 applications used
    This graph provides a vertical bar report of the top 10 business applications used. For more information on associating business applications to your automations, see Business application relationship with CIs for application information.

    Future Automations

    The Future Automations section provides details about all active automations that are planned for the future.

    You can filter the data by department. If no department is selected, the data is displayed for all departments.

    New requests
    Displays all automation requests that are in the New state.
    Requests by intake source
    Displays all automation requests grouped by intake source, such as Web, Process Mining, or Service Request.
    Requests to be deployed
    Displays the automation requests ready to be deployed.
    Most recent requests
    Lists the automation requests sorted from most recent to oldest.