Automation Anywhere Spoke

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Automation Anywhere Spoke

    The Automation Anywhere Spoke allows ServiceNow customers to manage workflows and robotic processes in their Automation Anywhere instance directly from ServiceNow. This integration streamlines operations and enhances automation capabilities within the ServiceNow environment.

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    Key Features

    • Integration Hub Requirement: An Integration Hub subscription is necessary to utilize the Automation Anywhere Spoke.
    • Spoke Version: The latest version is Automation Anywhere spoke v1.2.1.
    • Dependencies: Ensure that the required plugins are installed, including Complex Object and ServiceNow Integration Hub plugins. Note that some plugins may require additional licensing.
    • Available Actions:
      • Bot Management: Deploy, retrieve, and look up bots.
      • Device Management: Retrieve details about specific devices and pools.
      • Folder Management: Manage folder details.
      • Queue Management: Stream and retrieve queue-related information.
      • User Management: Look up user details.
    • Authentication Module: Includes an authentication module where credentials must be configured to authenticate requests.
    • Connection Management: Utilizes aliases for managing connection and credential information, simplifying the setup across multiple environments.

    Key Outcomes

    By implementing the Automation Anywhere Spoke, ServiceNow customers can enhance their automation processes, effectively manage bots and devices, and streamline task execution within their workflows. This integration provides significant efficiency gains and improved visibility into operations.

    Manage workflows and robotics processes in Automation Anywhere instance from your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    Automation Anywhere spoke v1.2.1 is the latest version

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • Complex Object (com.glide.cobject)
    • ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Integration Hub Action Step - REST (com.glide.hub.action_step.rest)
    • ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs)
    • ServiceNow Integration Hub Action Template - Data Stream (com.glide.hub.action_type.datastream)
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke actions

    The Automation Anywhere spoke provides actions to automate Automation Anywhere tasks when events occurs in your ServiceNow instance. Available actions include:

    Category Action Description
    Bot Management Deploy Bot Deploys a bot in the bot runner devices.
    Get Bot Retrieves details of the specific bot.
    Look up Bots Retrieves information about all the bots.
    Device Management Get Device Details Retrieves details of the specific device.
    Look up Devices Retrieves details of all the devices.
    Look up Pool Retrieves details of the specified pool.
    Folder Management Get Folder Retrieves details of the requested folder.
    Look up Folders Retrieves information about all the folders.
    Queue Management Look up Queues Stream Retrieves all queues for the Enterprise Control Room.
    Look up Work Items in Queue Retrieves details of all the work items in a queue.
    User Management Look up User Retrieves details of the requested user.
    Look up Users Stream Retrieves details of all the users.
    Note:
    Only users with bot runner or admin role can execute the spoke actions.

    Spoke module

    The Automation Anywhere spoke adds the Automation Anywhere application to your instance and includes the Authentication module. In this module, you should provide details in the default credential record to authentication the ServiceNow requests. See Create a Credential record for the Automation Anywhere spoke for more information.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    For information about setting up the spoke, see Set up the Automation Anywhere spoke.