Creating integrations with applications

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 3 minutes to read
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    Summary of Creating Integrations with Applications

    This guide provides insights on how to enhance your ServiceNow experience by creating integrations with various applications. By connecting different systems, you can streamline workflows, automate processes, and maximize the value of your ServiceNow investment.

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    Key Features

    • Integration Hub: Automate integration tasks and develop custom integrations using ServiceNow components or Flow Designer.
    • Integration Hub Remote Process Sync: Establish one-way or bidirectional integrations between multiple ServiceNow instances to keep processes synchronized.
    • Robotic Process Automation (RPA) Hub: Automate repetitive tasks through user action emulation and element-based automations across various applications.
    • Automation Center: Govern multi-vendor automation life cycles and monitor automation health with real-time dashboards.
    • Imports and Exports: Import data from external sources and map it into ServiceNow tables; export data to external files dynamically through scripts or web services.
    • Classic Orchestration: Extend the workflow engine to manage and automate processes outside of a ServiceNow instance.

    Key Outcomes

    By implementing these integrations, ServiceNow customers can expect to:

    • Enhance cross-enterprise workflows and improve collaboration.
    • Automate and streamline repetitive tasks, freeing up resources for more strategic initiatives.
    • Maintain consistent data across multiple instances through Instance Data Replication.
    • Efficiently manage inbound email actions and automate tasks within workflows.

    Increase the impact of your cross‑enterprise workflows by connecting any application or data. Connect people, processes, and apps to enhance the value of your ServiceNow investment.

    Get started

    Automate and connect anything to ServiceNow. Unify your approach to hyperautomation with  a complete set of capabilities that include insights and oversight, all on a single platform.

    Automation Center

    Use the ServiceNow® Automation Center application to govern your end-to-end multi-vendor automation life cycles from one place. By using real-time dashboards, you can manage and measure the health of the automation and prevent automation failures across multiple vendors​.

    Integration Hub

    Automate integration tasks using ServiceNow components for ServiceNow® Flow Designer, or develop custom integrations. A separate subscription is required.

    Integration Hub Remote Process Sync

    Integration Hub Remote Process Sync enables you to set up one-way or bidirectional integrations among multiple ServiceNow instances, so that your process flows stay in sync.

    Robotic Process Automation (RPA) Hub

    Use the ServiceNow® Robotic Process Automation (RPA) Hub to enable end-to-end automation for your organization. With a combination of UI interactions and element-based automations that interact between the various business applications, you can emulate user actions and eliminate mundane and repetitive human activities.

    Imports

    Imports enable administrators to import data from various data sources, and then map that data into ServiceNow tables. You can automate data import tasks from a new design environment using Integration Hub.

    Exports

    Exports enable you to push data from an instance to an external file. To dynamically export data from a script or web service, export data from the URL.

    Classic Orchestration

    ServiceNow® Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance. See Classic Orchestration for more information.

    Applications and features

    Automation Center
    Use the ServiceNow® Automation Center application to govern your end-to-end multi-vendor automation life cycles from one place. By using real-time dashboards, you can manage and measure the health of the automation and prevent automation failures across multiple vendors​.
    Integration Hub
    Automate integration tasks using ServiceNow components for ServiceNow® Flow Designer, or develop custom integrations. A separate subscription is required.
    Integration Hub Remote Process Sync
    Integration Hub Remote Process Sync enables you to set up one-way or bidirectional integrations among multiple ServiceNow instances, so that your process flows stay in sync.
    Robotic Process Automation (RPA) Hub
    Use the ServiceNow® Robotic Process Automation (RPA) Hub to enable end-to-end automation for your organization. With a combination of UI interactions and element-based automations that interact between the various business applications, you can emulate user actions and eliminate mundane and repetitive human activities.
    Imports
    Imports enable administrators to import data from various data sources, and then map that data into ServiceNow tables. You can automate data import tasks from a new design environment using Integration Hub.
    Exports
    Exports enable you to push data from an instance to an external file. To dynamically export data from a script or web service, export data from the URL.
    Classic Orchestration
    ServiceNow® Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance.

    Related ServiceNow applications and features

    Instance Data Replication
    ServiceNow® Instance Data Replication (IDR) copies data updates from one instance, called the producer instance, to one or more other instances called the consumer instances. IDR enables you to maintain consistent data across different instances. For example, you can synchronize data between different organizations in your company or even between different companies with separate instances.
    Inbound email actions
    Define an inbound email action to script how the system responds to an inbound email.
    Building actions
    Actions automate a repeatable task or operation within a flow. Flows run actions by passing them data as inputs. Actions run a sequence of steps to complete the task, and pass data to the flow as outputs.