Making workplace reservations
Summarize
Summary of Making Workplace Reservations
Employees can make workplace reservations through Workplace Core when preparing to return to the office. Reservations can be for a single day or a specified period, with confirmations sent upon approval. Starting with version 2.1 of Workplace Core, all updates and features will exclusively be available via the Workplace Service Portal, and traditional services will no longer be accessible there.
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Key Features
- Reservation Options: Employees can reserve specific workspaces or areas, choosing from available spaces or areas within the organization.
- Shift Selection: Employees can select from defined shifts or opt for a custom time if shifts are not utilized.
- Status Tracking: Users can monitor the status of their reservation requests on the Workplace Service Portal or the Now® Mobile app.
- Email and Push Notifications: Notifications will be sent regarding the status of reservation requests, including details about the reservation.
Key Outcomes
Once a reservation request is submitted, its status will change based on managerial actions, providing clarity on approval (Closed complete), rejection (Closed incomplete), or pending status. Employees can reserve spaces for a day directly without needing approval. This streamlined process enhances workplace management and ensures employees can effectively plan their office visits.
Make workplace reservations in Workplace Core when you are ready to return to the office. You can reserve a workplace for a day or less directly or request a workplace for a specified period. Once a reservation request is approved and confirmed, you are notified about the reservation details. The Workplace Service Delivery also offers more advanced workplace reservation options in the Workplace Reservation Management application.
Reserving a workplace
As an employee, you can request a workplace reservation using Workplace Service Portal or the Now® Mobile app.
When making a reservation, you can choose an available space that you want to access or select an available area. If you have made a reservation for an area, you can work from any available space within that area when you return to the office.
You can select a shift of your choice from the shift schedules defined by your organization. If your organization doesn’t use shifts, you can select a custom time period. Depending on your organizational guidelines, your reservation request might require an approval.
You can check the status and details of all your reservation requests on Workplace Service Portal or through the Now Mobile app.
Space reservation request states
After you submit a space reservation request, the status changes based on the action taken on it by your approving manager or the workplace manager.
- If your manager hasn’t acted on your request, the state of the request remains Awaiting approval.
- If your manager approves your request and the space availability is confirmed, the state of the request changes to Closed complete.
- If your manager rejects your request, the state of the request changes to Closed incomplete.
- If your manager approves your request but the space you requested for isn’t
available for all or some days, the state of the request changes to Pending.
You can follow up with your workplace manager to get a new space assigned and resolve your pending space request.
- If you cancel your request, the state of the request changes to canceled.
Email and push notifications
If you submit a space reservation request from the catalog item, or if a request is submitted on your behalf, you will receive an email notification about the request. If you have the Now® Mobile app, you will receive push notifications about your reservation requests.