Manage workplace activities and services with Location directory
Summarize
Summary of Manage Workplace Activities and Services with Location Directory
The Location Directory in Employee Service Management enables users to explore and manage workplace activities across campuses, buildings, and neighborhoods. Customers can easily navigate to meeting rooms, find colleagues, and reserve spaces while addressing workplace service issues efficiently.
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Key Features
- Map and Card Views: Utilize either Map view or Card view for managing spaces. Indoor mapping must be configured for floor maps to be visible.
- Reservation and Occupancy Status: Configure the directory to filter and sort spaces based on reservation and occupancy states, ensuring visibility into space availability.
- Auto-refresh Capabilities: Set map properties to refresh automatically, providing real-time updates on reservation and occupancy statuses.
- Search and Filter Options: Easily search for employees and locations, and apply filters to quickly find available spaces or request services.
Key Outcomes
Using the Location Directory, ServiceNow customers can:
- Access critical information about space availability and occupancy in real time.
- Efficiently reserve spaces, report issues, or request services from the workplace.
- Navigate workplace environments seamlessly, enhancing collaboration and productivity.
Explore workplace campuses, sites, buildings, and neighborhoods using the Location directory. Get directions using map routes to a meeting room, building, or co-workers to collaborate effectively. Search for employees, locations, and neighborhood spaces. Reserve a space, request, or report a workplace service issue. Filter spaces by reservation states, occupancy states to get insights on space availability.
The location directory provides the Map view and the Card view to manage workplace activities and services. Indoor Mapping must be configured so that your locations can be viewed on a floor map. If a location doesn’t have a floor map, then only Card view is displayed.
Reservation and occupancy status on the Location directory
Configure the Location directory to sort and filter spaces by reservation and occupancy states.
Occupancy state for a location is displayed when an occupancy sensor provider is integrated with Workplace Connectors and occupancy sensor data is available for a selected location.
Filter and sort spaces by occupancy and reservation statuses for a selected space.
- When only Workplace Reservation Management is configured and available for a selected location, filters for reservation status are available. Option to filter by occupancy status isn’t available on the Show filters panel.
- When only Workplace Connectors with occupancy sensor data is configured, filters for Occupancy status are available. Option to filter by reservation status isn’t available on the Show filters panel.
- When both Workplace Reservation Management and occupancy sensor plugins are configured and available. The Show filters panel shows both occupancy and reservation statuses.
- Available: Status to indicate that a selected space is available for reservation.
- Currently booked: Status to indicate that a space is booked or reserved for a meeting.
- Not available: Status to indicate that the space isn’t available for reservation. This state is shown when Workplace Reservation Management is configured but the Is Reservable field on the Reservation portal is set to false ().
- Currently Occupied: Status to indicate that a location has occupancy sensors. The occupancy state is shown as Currently Occupied on the floor map.
- Currently unoccupied: Status to indicate that a location has occupancy sensors but the space isn’t occupied.
- Sensor not installed: Status to indicate that occupancy sensor is not installed and configured for a location.
- Sensor not working: Status to indicate that the occupancy sensor data is in an invalid state or it isn’t functional for a location.
Map display settings
Configure map display setting options to show permanently assigned workplace locations on the map. If privacy is enabled, workspaces allocated for private users aren’t displayed on the map. For more information, see Work with the Map view on the Location Directory.
Auto-refresh reservation and occupancy states on Location directory
Configure Map properties to refresh automatically and get the latest reservation and occupancy status on the Location directory. Use filters on the Location directory to filter out and view either reservation or occupancy status or both reservation and occupancy status.