Train the classification solution to predict the assignment group

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Train the Universal Request classification solution definition to identify and predict an assignment group using the short description and create service level tickets that are associated with the universal request.

    Before you begin

    Role required: admin

    Ensure that you have installed Predictive Intelligence (com.glide.platform_ml) and Predictive Intelligence for Universal Request (com.snc.universal_request.ml) plugins.

    Set the Enable universal request auto categorization property to true by navigating to Universal Request > Administration > Properties. Enabling this property enables the application to use the Universal Request Classification solution for UR.

    Enable universal request auto categorization property

    Note:
    A minimum of ten thousand records are needed to train the classifications.

    Procedure

    1. Navigate to Predictive Intelligence > Classification > Solution Definitions.
    2. In the Classification Definitions list, search for and select the Universal Request Categorization (ml_universal_request_categorization) solution.
    3. On the form, verify the default field values and customize the solution as required.
      For more information about the Classification Definition form fields, see Create and train classification solution.