Schedule your arrival time at a workplace location

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Schedule your arrival in Workplace Core at locations at your workplace so you can prevent long lines and safely enter the location.

    Before you begin

    To schedule an arrival using your mobile device, you must have the Now® Mobile app.

    Important:
    Starting with Workplace Core (sn_wsd_core) version 2.1, all updates and new features are available only on the ServiceNow® Workplace Service Portal. The workplace services provided by ServiceNow® are removed from the Service Portal on Workplace Core (sn_wsd_core) beginning with version 2.1. To configure the Workplace service catalog in the Service Portal, see Configure a catalog in Service Portal.

    Role required: sn_wsd_core.workplace_user

    About this task

    You can also access the Schedule your arrival form using your mobile device. From the Now Mobile app, navigate to Services > Workplace Safety Management.

    Procedure

    1. Navigate to Workplace service portal > Workplace Service Portal Home.
      Note:
      You can also raise a request from the Employee Center. On the home page, navigate to Workplace > Browse all Workplace and select the workplace service.
    2. Open the Site safety category.
      1. Select Catalog.
      2. Select Browse by Categories.
      3. In the Workplace Services Catalog, select Site safety.
        Note:
        If there are multiple catalogs configured on the portal, go to the Catalogs list and select Workplace Services Catalog > Site safety.
    3. Select Schedule your arrival.
    4. On the form, fill in the fields.
      Table 1. Schedule your arrival form
      Field Description
      Entry point Location where you want to schedule your arrival.
      Building time zone Time zone for the building of the selected entry point.
      Date Date of your arrival.
      Arrival time Time of your arrival. The time is displayed in 24-hour format.
    5. Select Submit.

    Result

    The arrival request is created. The web page or your mobile screen is refreshed to show your arrival request details.

    What to do next

    You can check the details of your arrival schedule anytime.
    1. Depending on your platform, do one of the following to view your requests:
      • On the Workplace Service Portal, go to the Requests tab to view your requests and reservations.
      • On the Now Mobile navigation bar, tap For Me and scroll down to the My Request section to view your requests.
    2. If you want to cancel your arrival, select the arrival request and select Cancel arrival.