Install Proactive Prompts

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • You can install the Proactive Prompts application (com.sn_pp) if you have the admin role.

    Before you begin

    Role required: admin

    Note:
    You must install Glide Virtual Agent (com.glide.cs.chatbot) plugin before installing the Proactive Prompts plugin to start using the application.
    Dependent plugins and apps for Proactive Prompts:
    • Employee Center Pro (com.snc.employee_center_pro) - for portal actions and widgets.
    • Microsoft Integrations – Core (com.snc.ms_teams) - to use Start chat action.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Proactive Prompts application (com.sn_pp) using the filter criteria and search bar.

      You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

      In the list next to the Install button, the versions that are available to you are displayed.

    3. Select a version from the list and select Install.

      In the Install dialog box that is displayed, any dependencies that are installed along with your application are listed.

    4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
    5. Optional: If demo data is available and you want to install it, select the Load demo data check box.
      Demo data comprises the sample records that describe application features for the common use cases. Load the demo data when you first install the application on a development or test instance.
      Important:
      If you don't load the demo data during installation, it's unavailable to load later.
    6. Select Install.