Map ServiceNow Meeting Extensions app ID in ServiceNow

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Map the ServiceNow Meeting Extensions app ID in your ServiceNow instance to automatically add the meeting extensions tab in Microsoft Teams for a conference call.

    Before you begin

    Role required: Microsoft Teams admin

    Procedure

    1. Copy the Meeting Extensions App ID.
      1. Log in to Microsoft Teams admin portal.
      2. Navigate to Teams apps > Manage apps.
      3. Search and select ServiceNow Meeting Bot.
      4. Select ServiceNow Meeting Bot.
      5. Copy the App ID in a notepad.
        Note:
        Ensure that you are copying the value of the App ID and not the External app ID.

        This App ID must be updated in System Properties in ServiceNow instance.

    2. Paste the Meeting Extensions App ID.
      1. Log in to the ServiceNow instance.
      2. Navigate to Notify > Microsoft Teams > Properties.
      3. Update the Application ID of Meeting Extensibility teams app field with the above App ID.
      4. Click Save.
        Note:
        Log in to the Microsoft Teams portal, under Apps, search and open ServiceNow Meetings Bot app at least once for the Meeting Extensions app to work.
      Meeting Extensions app is set up.

    What to do next

    After completing Meeting Extensions integration with Microsoft Teams, see the section Meeting Extensions for Microsoft Teams.