Learn more about Listening Posts before you start using it for creating simple pulse surveys.

Key features

Secure survey responses

• Set an anonymity level while creating a pulse survey.
• Define groups with which you want to share the pulse survey responses.

Deliver surveys through multiple channels

• Deliver pulse surveys from Listening Posts or Content Automation or Content Delivery applications.
• Enable employees to take a pulse survey from various communication channels such as Virtual Agent, Slack, Microsoft teams, chat web client in Employee Center, and via an SMS.

Gain survey insights in a dashboard

• Visualize pulse survey metrics to understand overall employee experience.
• View average scores, trends, response rates, and summary of responses for all surveys under a theme.
• Apply filters and gain insights based on a country, a department, or other parameters.
• Identify problem areas by drilling down to survey questions with lower scores.
• Track channels through which pulse surveys are taken by employees. For example, Virtual Agent or SMS.
• Interpret the journey of an employee on the Listening Posts survey widgets. Gain an implicit insight on the behavior of employees and their responses to pulse surveys. For more information, see Integrate with Usage Insights.

Enable a voluntary survey

Enable employees to share their feedback anytime by accessing the voluntary feedback survey on Employee Center.