Resolve the failure to submit a self-serve contract
As a legal user, resubmit a contract request that was not submitted due to incomplete signatory information by updating and syncing signatory information.
Before you begin
Role required:
- sn_lg_ops.legal_user and sn_cm_core.contract_user
- sn_cm_core.contract_fulfiller
About this task
If the signatory information is missing, the contract request will be saved as a draft and won't be submitted. Update the signatories and synchronize them to resolve the failure.
Note:
If you are using Contract Management Pro version 1.2.1 and the document is an internal document stored on your ServiceNow, Inc. instance, signatories are automatically updated on the contract document when you resubmit the contract request.
Procedure
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Select the List icon (
).
Result
The contract request is resubmitted and the state changes from Draft to Work in progress.
A new contract document revision is created with the latest signatory details and sent for signature.