Solution definitions and business rules for Predictive Intelligence for Legal Service Delivery
Summarize
Summary of Solution Definitions and Business Rules for Predictive Intelligence for Legal Service Delivery
The Predictive Intelligence for Legal Service Delivery provides a framework to enhance legal service operations through machine learning. By activating the respective plugins, customers can define, customize, and train their predictive intelligence solutions to meet specific business needs.
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Key Features
- Solution Definitions: Available upon activation of the Predictive Intelligence plugins, allowing customization to align with business requirements.
- Classification Models: The base system includes predefined models for predicting subcategories and assignment groups related to legal requests and ethics complaints.
- Use Cases: Offers practical implementations for predicting assignment groups and subcategories based on descriptions, enhancing decision-making processes.
- Business Rules: Triggers that initiate predictions for assignment groups and subcategories, enabling streamlined legal request handling.
Key Outcomes
By implementing the Predictive Intelligence for Legal Service Delivery, customers can expect improved efficiency in managing legal requests and complaints. The solution facilitates accurate categorization and assignment, ultimately leading to better resource allocation and faster response times. Customers are encouraged to train the provided solution definitions to fully leverage the capabilities of the system.
Solution definitions and business rules are defined to train, test, and monitor the predictive intelligence solution.
Solution definitions
The solution definition for Predictive Intelligence for Legal Service Delivery is available when you activate Predictive Intelligence plugin (com.glide.platform_ml) and Predictive Intelligence for Legal Service Delivery (sn_lg_pi) plugin. You can customize the solution definition to meet your business requirements.
You can also create and train machine-learning solutions as per your requirement. For more information, see Predictive Intelligence.
| Solution Type | Solution Definition | Description |
|---|---|---|
| Classification | Legal Request Sub-categorization | Predicts the subcategory for general legal request based on short description and description. |
| Classification | Ethics Complaints Sub-categorization | Predicts the subcategory for ethic complaints based on description. |
| Classification | Legal Request Assignment | Predicts the assignment group for general legal request based on short description, description, and subcategory. |
| Classification | Ethics Complaints Assignment | Predicts the assignment group for ethic complaints based on description and subcategory. |
Use cases
The following use cases are available in the base system. You can access use cases by navigating to .
| Use case | Description |
|---|---|
| Legal Request Assignment | Predicts the assignment group for general legal request based on short description, description, and subcategory. |
| Legal Request Sub-categorization | Predicts the subcategory for general legal request based on short description and description. |
| Ethics Complaints Assignment | Predicts the assignment group for ethic complaints based on description and subcategory. |
| Ethics Complaints Sub-categorization | Predicts the subcategory for ethic complaints based on description. |
Business rules
The business rule triggers the predictive intelligence to predict the assignment group and sub categorization. The following business rules are available in the base system. To complete the solution definition and use cases available in the base system, create a business rule for Ethics Complaints.
You can create your own solution for any fields based on your requirement. For any solution definition defined, create a corresponding business rule.
| Solution Definition | Description |
|---|---|
| Predict legal request assignment group | Predicts the assignment group for general legal request based on short description, description, and subcategory. |
| Predict legal request subcategory | Predicts the subcategory for general legal request based on short description and description. |