Enable and configure AI Search in Legal Service Portal

  • Release version: Washingtondc
  • Updated August 1, 2024
  • 1 minute to read

    • The ServiceNow® AI Search application provides a modern consumer-grade search engine for the Legal Service Portal.

    Before you begin

    Role required: admin

    About this task

    Important:
    If AI Search isn’t enabled in your ServiceNow instance, contact Now Support for assistance.

    Procedure

    1. Add the sys_id of the Legal Service Portal record to the system property that includes the supported portals.
      1. Navigate to All > Service Portal > Portals.
      2. Open the Legal Service Portal record and copy its sys_id.
      3. Open the System Properties table [sys_properties], search, and open glide.service_portal.enable_ais_portal.allow_list.
      4. In the Value field, append the sys_id of Legal Service Portal record.
      5. Click Update.
    2. Update the Legal Service Portal record.
      1. Navigate to All > Service Portal > Portals.
      2. Open the Legal Service Portal record.
      3. Select the Enable AI Search check box.
      4. In the Search Application field, select Legal Service Portal Default Search Application.
        A search application configuration defines search experience settings, such as the search engine, search results limit, and suggestions limit. A search application configuration is selected by default, but you can change it as needed. For more information on defining a search application configuration, see Search application configurations.
      5. In the Search Results Configuration field, select Legal Portal Search.
        A search results configuration defines how search results are displayed. A search results configuration is selected by default, but you can change it as needed. For more information on defining a search results configuration, see Create an EVAM definition.
      6. Click Update.