Submit a complaint through the Anonymous Report Center portal

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Submit a complaint anonymously through the Anonymous Report Center (ARC) portal to report a compliance violation incident for investigation and resolution.

    Before you begin

    To file a complaint anonymously, admins must have completed the following tasks:
    • Installed the Anonymous Reporting Center plugin (com.sn_anonymous_report_center)
    • Enabled the Ethics Complaints record producer for submission through ARC portal.

      For more information, Record producers for legal investigations.

    Role required: sn_lg_ops.legal_user

    Procedure

    1. Open the Anonymous Report Center portal either via Legal Service Portal or Employee Center portal.
      OptionSteps
      From Legal Service Portal
      1. Navigate to All > Legal Request > Legal Service Portal.
      2. In the Legal Service Portal, click Service Catalog and select the Ethics Requests category.
      3. In the Ethics Requests category page, click Anonymous Ethics Complaint.
      From Employee Center
      1. Navigate to All > Self-Service > Employee Center.
      2. In the Employee Center portal, click the Legal menu and select the Ethics and Compliance option.
      3. In the Ethics and Compliance request category page, click Anonymous Ethics Complaint.
      You’re signed out of your account to keep your identity anonymous. The Anonymous Report Center portal opens in a new browser tab.
    2. In the Anonymous Report Center portal, click Submit an Anonymous Report.
    3. On the Submit an anonymous report page, click Ethics Complaints.
    4. On the Ethics Complaints form, fill in the fields.
      Based on the active record producers for ARC, different sets of fields might appear on the Ethics Complaints form.

      For field descriptions, see Ethics complaints intake form in the Anonymous Report Center portal.

    5. Enter the text verification code.
      Note:
      For the text verification code to work, you must install the HR Scoped Security plugin.
    6. Click Submit.
    7. Optional: To download and save the reported request on your system, in the Thank you for submitting your report dialog box, click Download report copy.
    8. Note the report key and report number from the respective fields to access your anonymous report in future to track its progress.

    Result

    Either a legal request or a universal request is created based on the active record producers for legal investigations.

    To maintain the anonymity of the requester or requested for users, the request is submitted with the following values for the corresponding fields:
    • Opened by is populated as Guest.
    • Requested for is empty.