Create a satisfaction score action

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • A satisfaction score action triggers a widget to appear to the employee, containing either a URL or request to schedule a meeting, when the specific condition is met.

    Before you begin

    Role required: admin

    Install and configure Listening Posts: Integrating Listening Posts with Journey designer

    Procedure

    1. Navigate to All > Journey designer > Manage Journey Configurations.
    2. Select the journey configuration or create a new one.
    3. Navigate to the Satisfaction Score Actions tab at the bottom of the page and select New.
    4. Fill in the following fields in the form:
      Table 1. Satisfaction score fields and descriptions
      Field Description
      Condition Set the condition that will trigger the action.
      Score Select the score to trigger the action, where 1 is the lowest and 5 is the highest possible score.
      Active Option that you can select to enable the action.
      Order Sets a ranking for the action. In the event that more than one action fulfills a condition, the action that is ranked first appears in the widget.
      Action Select what is to appear in the widget.
      URL If you selected the Open URL action, provide the URL to redirect the employee, such as a knowledge article.
      URL label If you selected the Open URL action, provide the hyper text for the link.
    5. Click Submit.